Thema "Re: Cancelled Contract Oct 2020 - still being charged" in Archiv_Kabel

Cancelled Contract Oct 2020 - still being charged

MartWhitt — Tue, 19 Jan 2021 09:26:45 GMT

Hello,

Last year at the end of October I left Germany and moved back to the UK. I canceled my GigaCube contract a week before I left by sending a letter and including my Abmeldung.

I have yet to receive a cancellation confirmation and I am still being charged. My German language skills are unfortunately not good enough to sort this out over the phone.

Could someone help?

Thank you

Re: Cancelled Contract Oct 2020 - still being charged

Boris — Thu, 21 Jan 2021 17:53:35 GMT

Hey @MartWhitt,

well, if it is a GigaCube you can´t cancel the contract before the end of the 24 month contract period.

So probabaly the cancellation request was put in to the end of this.

I can check that for you if you want.

Just send me your Kundennummer and Kundenkennwort.

regards

Boris

Re: Cancelled Contract Oct 2020 - still being charged

MartWhitt — Sat, 23 Jan 2021 16:21:13 GMT

Hey Boris, appreciate the reply.

I have sent you a message.

Thank you.

Re: Cancelled Contract Oct 2020 - still being charged

Andre — Thu, 28 Jan 2021 14:36:04 GMT

Hey MartWhitt,

your pm has arrived - my colleagues have already answered.

Cheers,
Andre