Thema "Re: i am paying for both Old and new contract" in Archiv_Kabel

i am paying for both Old and new contract

Andrielix — Tue, 12 Jan 2021 13:02:41 GMT

In Nov1, I moved to a new place and I went to the Vodafone shop in Mainz to make a change in contract.

My old contract is Kabel but my new place only support DSL.

So the sales in the shop told me to apply a new DSL contract, and after the installation he could cancel the old contract for me.

After the installation in mid Nov, I went to the shop again to ask the sale to cancel the old contract for me. He told me that he has cancelled my old contract extra money will be refunded to me later. Then, I have also returned the Kabel-modem to Vodafone in Dec.

But till now , I still received the Rechnung from the old contract in NOV and DEC. And the Rechnung of the new contract also starts in DEC...

I am writing to request to end the old contract and refund the extra money i paid for the service i didnt used!!!

Betreff: i am paying for both Old and new contract

reneromann — Tue, 12 Jan 2021 13:25:07 GMT

You have to pay for 3 additional months from the day of your move in case the contractual service cannot be granted at the new address. Anyhow, Vodafone will shorted this period to the day that your new DSL line is activated so that you won't have to pay for both contracts at the same time.

So if you moved in November and your DSL line was activated in December, then you'll have at least to pay for the cable line for November and the first part of December until activation of the DSL line - and from that date on for the DSL line.

Betreff: i am paying for both Old and new contract

Andrielix — Tue, 12 Jan 2021 13:32:06 GMT

but my DSL connection is activated in 23 NOV. And i am still paying full paymeny in DEC. 1DEC- 31DEC for the old contract.

Re: i am paying for both Old and new contract

Lars — Tue, 12 Jan 2021 20:34:02 GMT

Hi Andrielix,

I would like to take a look at it.

Please send me the following data via private message:

- Customer number cable

- Customer number DSL

- Name

- Date of birth

- Address (old and new).

Write a short message here in the thread when you send the PM.

Best regards

Lars

Re: i am paying for both Old and new contract

Andrielix — Tue, 12 Jan 2021 20:46:16 GMT

Hi Lars,

I have sent you a private meesage. Thanks.

Best,

Andy

Re: i am paying for both Old and new contract

Andrielix — Wed, 13 Jan 2021 20:27:35 GMT

any update?????

Re: i am paying for both Old and new contract

Nancy — Thu, 14 Jan 2021 07:38:55 GMT

Hello Andrielix,

unfortunately, we have not received any notification of relocation or notice of termination. I have done this now and cancelled your contract. You will also receive a confirmation. You will also receive a new adjusted invoice.

Best regards

Nancy

Re: i am paying for both Old and new contract

Andrielix — Thu, 14 Jan 2021 11:07:00 GMT

But I have already notice the sales in the shop to cancel it for me once the new one has connected.

I have paid extra for the half of NOV and whole DEC. I would like to claim for that. Or i will complain about the shop in Mainz

Re: i am paying for both Old and new contract

Nancy — Fri, 15 Jan 2021 08:53:11 GMT

Hello Andrielix,

I have already taken care of this as well. You will still receive a credit for this period. You will find this on the next invoice. This will be transferred to you afterwards.

Best regards

Nancy

Re: i am paying for both Old and new contract

Andrielix — Thu, 21 Jan 2021 10:31:48 GMT

I have receive the new rechnung for this month!!!!!

It still costing me money.... Please check!!

Andy

Re: i am paying for both Old and new contract

Andrielix — Thu, 21 Jan 2021 10:35:38 GMT

Hi Nancy,

Please check my new involce and whether I will get refund for the period from the overlapping contract period???

Re: i am paying for both Old and new contract

Lars — Fri, 22 Jan 2021 15:03:09 GMT

Hi Andrielix,

this is not the final bill with the credit yet. This is still a work in progress. You'll get another final bill in the next few weeks. The credit is then included there.

Best regards

Lars