Thema "Re: Call a technician without reaching out to the hotline" in Archiv_Kabel

Call a technician without reaching out to the hotline

sm2020 — Mon, 04 Jan 2021 18:44:39 GMT

Hi guys,

Is there any possibility to create an appointment with technician without speaking with an operator?

I have a cable connection with rented Fritz! Box 6591, but today I found that the router is unable to connect anymore, the cable / power led is blinking, and the WLAN led does not glow. I've tried connecting directly via ethernet cable but Windows states that "cable is not connected". I suspect my Fritz box is bricked after a software update, the situation is pretty similar to what's described here www.ip-phone-forum.de/threads/fritzbox-6591-cable-im-bootloop.306521/

Thank you.

Betreff: Call a technician without reaching out to the hotline

MichaelBeyer2 — Mon, 04 Jan 2021 18:52:20 GMT

No its not possible and makes no sense in terms of providing a fast solution. Just contact Vodafone by Whatsapp, Mail, Fax, Letter or Phone (technical department), they will take a look at it and solve your problem (or tell a local technician to check it out, if necessary).

Re: Call a technician without reaching out to the hotline

ERFD — Wed, 06 Jan 2021 13:53:37 GMT

Hello sm2020,

since you have created a post on the topic today, I assume that you still have received little help.

Send us your customer number, address and the date of birth of the contract holder by private message. We look at it with pleasure. But it will take a few days. In case of a breakdown the hotline is much faster.

Best regards Fred

Re: Call a technician without reaching out to the hotline

sm2020 — Sun, 10 Jan 2021 16:35:07 GMT

Hello Fred (ERFD),

I've sent you a PM on last week, and you're my last option to get any help. As I wrote, the hotline couldn't help. I need the internet connection as I'm working from home! I'm just asking to replace a router 😞

Re: Call a technician without reaching out to the hotline

pRo-Marco — Wed, 13 Jan 2021 06:56:31 GMT

Hi sm2020,

the technician has been assigned and will call you to make an appointment.

Hopefully the phone-number is correct (last numbers are 764?)

Please be sure, that the collegue has access to the house facility where the electric is.

Kind regards

Marco

Re: Call a technician without reaching out to the hotline

sm2020 — Wed, 13 Jan 2021 07:41:01 GMT

Thank you, but this is my old phone number. Can I PM my new number to you?

Re: Call a technician without reaching out to the hotline

pRo-Marco — Thu, 14 Jan 2021 09:37:31 GMT

Hi sm2020,

of course!

Kind regards

Marco

Re: Call a technician without reaching out to the hotline

sm2020 — Mon, 18 Jan 2021 09:00:00 GMT

Hello Marco!

Nobody called so far :(, could you please help to assign the technician again?

Best Regards

sm2020

Re: Call a technician without reaching out to the hotline

sm2020 — Wed, 20 Jan 2021 09:07:34 GMT

Hello! My problem is still not resolved. I don't have internet access since January 4. I need a technician to replace my broken rented router (I'd be happy if Vodafone just could send me out a new one!).

The technician was assigned but nothing happened, I didn't receive any phone call and nobody came to me. Could somebody please help?

Thanks
sm2020

Re: Call a technician without reaching out to the hotline

ERFD — Wed, 20 Jan 2021 10:32:59 GMT

Hello sm2020,

according to the company, the date is filed for 01/27/21. Have you not received any info on this?

Best regards Fred

Re: Call a technician without reaching out to the hotline

sm2020 — Wed, 20 Jan 2021 10:37:11 GMT

Hello Fred,

No, I didn't receive anything about an appointment. Probably that's because a wrong phone number in my profile - I updated it only couple of days ago. Do you know exact time/timeframe, or only the day?

Best regards,

sm2020

Re: Call a technician without reaching out to the hotline

Moni_GK — Fri, 22 Jan 2021 14:58:42 GMT

Hello sm2020,

ok if the phone number is not up to date, it will be difficult to reach you.

The appointment is on 27.01 from 08:00 - 11:00.

Greetings Moni

Re: Call a technician without reaching out to the hotline

sm2020 — Fri, 22 Jan 2021 15:00:40 GMT

OK, Thank you Moni!

Best regards,

sm2020