Thema "Re: English speaking agent to renew my contract with better condition" in Archiv_Kabel

English speaking agent to renew my contract with better condition

oktyckl — Tue, 05 Jan 2021 12:39:16 GMT

Dear,

I have home internet and TV subscription with Vodafone and it is ending in April 2021. I have already filed my cancellation request (it is because i am paying too much) and received a letter from VF saying that they have a better contract conditions for me.

However, when I call the customer service, no one speaks English and they tell me to call them again. I have spent almost 3 hours on the phone without any result.

Can you please let me know which number I can call to speak to someone that knows English?

Thank you

Re: English speaking agent to renew my contract with better condition

Tina — Tue, 05 Jan 2021 19:41:42 GMT

Hello oktyckl,

our telephone customer service is in german language only. Are you interested in an offer?

Best regards

Tina

Re: English speaking agent to renew my contract with better condition

oktyckl — Wed, 06 Jan 2021 10:40:29 GMT

Hi Tina,

Thanks for getting back to me!

Yes, I would like to receive an offer for my house WiFi. Since we don't watch TV that much, I would still like to cancel my TV subscription and want to continue with only house WiFi in case you have a good offer.

Best,

Oktay

Re: English speaking agent to renew my contract with better condition

Tina — Wed, 06 Jan 2021 13:37:04 GMT

Hello oktyckl,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: English speaking agent to renew my contract with better condition

oktyckl — Wed, 06 Jan 2021 15:26:06 GMT

Hi Tina,

I have just sent you a private message with the information requested.

Thanks

Re: English speaking agent to renew my contract with better condition

Tina — Wed, 06 Jan 2021 16:37:28 GMT

Do you have specific requirements for your Internet & Phone contract? Is the speed sufficient, do you want more or less?

Best regards

Tina

Re: English speaking agent to renew my contract with better condition

oktyckl — Wed, 06 Jan 2021 17:11:05 GMT

The speed is sufficient. By the way, I only have Wifi contract with VF. I have my phone contract seperate.

Best,

Oktay

Re: English speaking agent to renew my contract with better condition

Tina — Fri, 08 Jan 2021 12:11:49 GMT

Hello Oktay,

I have sent you a pn.

Best regards

Tina

Re: English speaking agent to renew my contract with better condition

oktyckl — Sat, 09 Jan 2021 10:52:11 GMT

Hi Tina,

Thanks. I replied your pm.

Re: English speaking agent to renew my contract with better condition

Nancy — Wed, 13 Jan 2021 09:26:12 GMT

Hello oktyckl,

just report back here publicly in the thread and write us your decision what you want.

Best regards

Nancy

Re: English speaking agent to renew my contract with better condition

oktyckl — Thu, 14 Jan 2021 10:04:06 GMT

[Public Announcement]

This is what I sent to Tina as pm;

Hi Tina,

Thanks for coming back to me with the answers. Please go ahead and change my subscription to Red Internet & Phone 250 where i will be paying monthly 34.99EUR including VAT.

Regarding the return of the TV, is there any specific requirements I need to know to send TV recorder and SmartCard back?

Best,

Oktay

Re: English speaking agent to renew my contract with better condition

Nancy — Fri, 15 Jan 2021 08:16:22 GMT

Hello oktyckl,

unfortunately you can't get this tariff. But you can change to the following rates:

- Red Internet & Phone 100 Cable for 34,99 Euro/month
- Red Internet & Phone 200 Cable for 39,99 Euro/month

Let me know which one you choose.

Please send your smartcard and your HD-DVR to our return address after the end of the contract:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

Best regards
Nancy

Re: English speaking agent to renew my contract with better condition

oktyckl — Fri, 15 Jan 2021 12:29:39 GMT

Hi Nancy,

I was informed by your colleague that I could change to Red Internet & Phone 250 for 34.99EUR including VAT. What has changed since then?

Re: English speaking agent to renew my contract with better condition

Tina — Mon, 18 Jan 2021 13:24:09 GMT

Hello oktyckl,

I answer you by pm.

Best regards

Tina

Re: English speaking agent to renew my contract with better condition

oktyckl — Mon, 18 Jan 2021 15:04:26 GMT

Thanks a lot Tina for the support and for booking the new tariff.

Best,

Oktay

Re: English speaking agent to renew my contract with better condition

Lars — Tue, 19 Jan 2021 17:13:17 GMT

Hi Oktay,

your thanks reached Tina I'll close this thread with that.

Best regards

Lars