Thema "Re: Changing address Umzugsservice" in Archiv_Kabel

Changing address Umzugsservice

Jeremydxn — Tue, 12 Jan 2021 09:42:03 GMT

Good morning,

A couple of weeks ago I tried to use the umzugsservice when logged into my account https://kabel.vodafone.de/meinkabel/meine_kundendaten/umzugsservice and recieved a "successfully submitted" type of message on screen but never recieved a confirmation via email or other notice since then. The moving date is Jan 28th and I hope to be able to take my service with me to the new address. Any help to make a seemless move would be great. 😃

Thank you in advance and have a great day

Re: Changing address Umzugsservice

Lars — Tue, 12 Jan 2021 17:27:11 GMT

Hi Jeremydxn,

since we already have your data, I could check right away. Unfortunately, I can't find a move notification in the system. Can you please send it again via the move service? Then report back here tomorrow. Then I can see if the new order is in the system.

Best regards

Lars

Re: Changing address Umzugsservice

Jeremydxn — Tue, 12 Jan 2021 18:35:27 GMT

Hi Lars, thank you so much for your reply and help.

Following your advice, I applied the address change again this evening and recevied the message attached below. Looking forward to your reply at your convenience.

Warm regards,

Jeremy

Re: Changing address Umzugsservice

Lars — Tue, 12 Jan 2021 20:54:49 GMT

Hi Jeremydxn,

according to the screenshot, no cable is possible at the new address. Therefore you are offered DSL. Please go to the link "Zum Angebot".

Best regards

Lars

Re: Changing address Umzugsservice

Jeremydxn — Tue, 12 Jan 2021 21:55:17 GMT

Hi Lars,

Wow, that was easy...honestly it looked so much like normal advertising that I didn't even look at what it said.

Okay, we're all set then! Thank you for the kind and quick service.

Best regards,

Jeremy

Re: Changing address Umzugsservice

Tina — Thu, 14 Jan 2021 07:37:26 GMT

Hello Jeremydxn ,

your welcome. As your request is solved, I will close this thread now.

Best regards

Tina