Thema "Re: Extension to return router because of COVID" in Archiv_Kabel

Extension to return router because of COVID

pankaj — Tue, 29 Dec 2020 18:47:16 GMT

Hi team,
Customer number ***

My contract ended on 18th December. I am supposed to return the router in 14 days. Unfortunately, the router is in a flatmate's room, who is not in Germany and is stuck because of COVID. The room is locked and there is no way for me to get the router. I am writing this mail to request you an extension for me to be able to ship the router. Can you please allow this? I am helpless because of COVID and hence request your kindness and help here. Please let me know.

Edit: Customer number deleted. Lars

Re: Extension to return router because of COVID

Stephan — Wed, 30 Dec 2020 18:55:52 GMT

Hi pankaj,

due to the current situation we have extended the return period to three months.

If the contract has expired on 18 December, the device should be send back until on 18 March.

Regards

Stephan

Re: Extension to return router because of COVID

pankaj — Thu, 07 Jan 2021 14:34:17 GMT

Hi, I was able to ship the router and shipped it via express delivery. The tracking information says the router has reached but I got no acknowledgement or email fro Vodafone. Will I get one? Just do not want to get charged wrongly for it. Please let me know. Thanks

Re: Extension to return router because of COVID

Stephan — Fri, 08 Jan 2021 08:57:52 GMT

Hi pankaj,

let's have a look.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Extension to return router because of COVID

pankaj — Fri, 08 Jan 2021 10:22:45 GMT

Hi, I have sent the private message now. Thanks for your help!

Re: Extension to return router because of COVID

Nancy — Mon, 11 Jan 2021 08:20:25 GMT

Helllo pankaj,

I have checked and your modem has arrived.

Do you have any questions about it?

Best regards

Nancy

Re: Extension to return router because of COVID

pankaj — Mon, 11 Jan 2021 14:51:04 GMT

Hi yes,

My connection terminated on 18th December. But, I was charged for the whole month of December. Will I not get a refund for the remaining 13 days?

Re: Extension to return router because of COVID

Lars — Tue, 12 Jan 2021 14:31:35 GMT

Hi pankaj,

yes, you will get the fees proportionally refunded in the next weeks.

Best regards

Lars