Thema "No Refund for Returned Kabelbox (Over 60 days)" in Archiv_Kabel

No Refund for Returned Kabelbox (Over 60 days)

Kshiij — Wed, 30 Dec 2020 15:01:41 GMT

I have returned my Kabelbox on the 16.10.2020.

I also received confirmation for the receipt of the device via email.

I am currently looking for the refund for the charge of 97.47 Euro on the 16.10.2020 ( I went through the forums to understand that the amount would be refunded once the device is returned, I had not receieved any intimation via post previously regarding the return of the device until this charge occured in my bills)

Re: No Refund for Returned Kabelbox (Over 60 days)

Anett — Thu, 31 Dec 2020 09:55:43 GMT

Hello Kshiij,

welcome to the community. 🙂

The refund is not automatic, this must be manually initiated by us. Gladly I'll take a look at it. Let me please your data (name, customer number, address and date of birth) via PN.

After that, please contact me again here in the post.

Regards

Anett

Re: No Refund for Returned Kabelbox (Over 60 days)

Kshiij — Thu, 31 Dec 2020 15:44:33 GMT

Hello Anett,

Thank you for the prompt response 🙂

I just sent you the message with the details requested.

Regards,

K***ij Karthick

Re: No Refund for Returned Kabelbox (Over 60 days)

Lars — Mon, 04 Jan 2021 09:22:19 GMT

Hi Kshiij,

I have initiated the refund. You will get the fee automatically refunded to your bank account in the next few weeks. Do you have any further questions?

Best regards

Lars

Re: No Refund for Returned Kabelbox (Over 60 days)

Kshiij — Mon, 04 Jan 2021 17:36:29 GMT

I have no questions, Thank you 🙂