Thema "Re: An increase in the bill" in Archiv_Kabel

An increase in the bill

Ahmad11 — Tue, 22 Dec 2020 00:03:36 GMT

Hello,

Why my bill for November was 48.73 euro?
in October it was 40.24 euro which is the normal amount for the second year contract.

I contacted the customer care and they asked me to write you here in the blog as you can see

"please contact our english speaking colleagues at https://forum.vodafone.de. They will take care of your request. Simply create a new thread for your topic and have a little patience. Thank you very much."

If you need any personal details I can send it as PM 🙂

Best,

Ahmad

Re: An increase in the bill

Thomas — Tue, 22 Dec 2020 16:33:02 GMT

Hi Ahmad11,

have you looked at the positions on the invoice? It should be clear what was charged.

Regards

Thomas

Re: An increase in the bill

Ahmad11 — Thu, 24 Dec 2020 10:41:47 GMT

Hello Thomas,

Thank you. I found the reason 🙂

Anyway, I want to terminate the contract by the end of the contract. Can this be consider as an official inform?

Re: An increase in the bill

Thomas — Thu, 24 Dec 2020 12:07:59 GMT

Hi Ahmad11,

please use the contact form for cancellation.

Regards

Thomas

Re: An increase in the bill

Ahmad11 — Thu, 24 Dec 2020 12:18:50 GMT

Thank you!

Everything solved 🙂