Thema "Never receive router and extremely difficult to call the service hot line !" in Archiv_Kabel

Never receive router and extremely difficult to call the service hot line !

CharlesZhu — Tue, 01 Dec 2020 10:43:19 GMT

I ordered Vodafone internet via telephone. Then my nightmare comes. Deutsche Telecom help me to set the line ready. But I never receive the Router!! I call hotline but there are always voilce reminding. After trying hundreds times, I have to give up. So who can help me? Or is there any direct line to hand this issue? I have to pay renting cost monthly for router, but I don't receive it. Isn't it ridiculous?

Thank you.

Re: Never receive router and extremely difficult to call the service hot line !

Norman — Thu, 03 Dec 2020 17:15:35 GMT

Hey CharlesZhu,

I am sorry that you had such difficulties and that you have not received any help so far.

Please send me a private message with your phone number or customer number and your customer password. Alternatively, name, address and date of birth are also possible.

I'll check what's going on and get back to you.

Best regards

Norman