Thema "Re: Invoice Explanation in regards to Employment Benefit Program Credit" in Archiv_Kabel

Invoice Explanation in regards to Employment Benefit Program Credit

zhaider — Mon, 14 Dec 2020 14:41:18 GMT

Hi,

I ordered Red Internet & Phone Cable 1000 under the employment benefit programme from my current employer with the following order back in Oct:

Bezeichnung Anzahl Einmaliger Preis (EUR) Monatlicher Preis (EUR) WLAN-Router Vodafone-Station 1 0,00 €

Bereitstellung 1 0,00 €

Red Internet & Phone 1000 Cable 1

4,99 €

4,99 € für die ersten 6 Monate
ab dem 7. Monat 42,77 €

Summe: 0,00 4,99

I received the contract with this explanation: Bitte beachten Sie: Die Auszahlung Ihrer Gutschrift erfolgt nur, wenn sie uns Ihre erste Rechnung innerhalb von vier Wochen nach Erhalt per Post oder per E-Mail an rechnung@vorteilsprogramm.de, sowie innerhalb von zwei Wochen eine Kopie der unterschriebenen Vertragsunterlagen zusenden und sobald wir von Vodafone Kabel Deutschland die Rückmeldung erhalten haben, dass der Vertrag aktiv und nicht storniert ist. Dies nimmt nach Schaltung 3 bis 4 Monate in Anspruch. Gehen Rechnung und Unterlagen nicht in der vorgegebenen Zeit bei uns ein, können wir die Gutschrift nicht auszahlen.

And in contract the order was:

My understanding was the credit will be payed out after 3-4 months however I haven't been charged yet at least from my bank statement and what I understood of the invoices. I still can't really make sense of the invoices much as credit doesn't seem to align at all. Is the credit in the invoices are extra credit apart from the employment benefit and how does it all add up? May be someone can explain to me. Here are the last two invoices:

Betreff: Invoice Explanation in regards to Employment Benefit Program Credit

zhaider — Wed, 16 Dec 2020 10:57:41 GMT

So, no one has any idea or is the question too complex? Sorry, if I came across as pushy but I just need to wrap my head around all this.

Re: Invoice Explanation in regards to Employment Benefit Program Credit

Stephan — Mon, 21 Dec 2020 11:53:47 GMT

Hi zhaider,

welcome to our Community.

As you can see in the order details, you got a discount of 100,- Euro. All following invoices will be charged from this discount until it's expired. That's why there were no debits from your bank account in the first months.

For all other questions regarding your employer's benefit programme, please contact the appropriate channels. We do not have any information for you here.

Regards

Stephan

Re: Invoice Explanation in regards to Employment Benefit Program Credit

zhaider — Mon, 21 Dec 2020 12:04:25 GMT

Thanks Stephan. I'll try to get in touch after the holidays period to the customer support.

Re: Invoice Explanation in regards to Employment Benefit Program Credit

Thomas — Tue, 22 Dec 2020 15:06:28 GMT

Hi zhaider,

please do it this way. Do you have any questions or can the post be closed?

Regards

Thomas

Re: Invoice Explanation in regards to Employment Benefit Program Credit

zhaider — Wed, 23 Dec 2020 10:05:54 GMT

It can be closed.