Thema "Re: Englisch: device return receipt lost" in Archiv_Kabel

Englisch: device return receipt lost

vimutter1 — Wed, 16 Dec 2020 11:47:28 GMT

Hi,

After a messy move to the new location, it's very hard to find old modem return ticket. On website they only show the address where to send, but there is no reference to where modem is actually sent from (us, i.e. that we indeed returned it).

Can someone help to generate new DHL return sticker or advice on what information do we need to put inside together with modem (customer Nr., etc. )

Betreff: Englisch: device return receipt lost

strg-alt — Wed, 16 Dec 2020 12:29:16 GMT

You just send it on your own cost as DHL Paket (not Päckchen). Keep the ticket with the tracking number, than you are fine. Devices are identified by their serial numbers. If you send more than one device, than add a list with all devices and individual numbers.

Re: Englisch: device return receipt lost

Stephan — Mon, 21 Dec 2020 14:39:45 GMT

Hi vimutter1,

have you been able to solve your request or do you still need our support?

If you still need help, please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Englisch: device return receipt lost

vimutter1 — Mon, 21 Dec 2020 16:13:09 GMT

Hi @Stephan

All good, we got notification that devise was received.

Re: Englisch: device return receipt lost

Thomas — Tue, 22 Dec 2020 17:24:45 GMT

Hi vimutter1,

are there still questions or can the thread be closed?

Regards

Thomas