Moving service required with DSL to Cable switch- no option to do it online

martynaaaaaa3 — Fri, 18 Dec 2020 09:08:55 GMT

Hi, I'm moving next week. Currently I have a DSL contract, but in the new apartment only cable is available. I tried doing it online, but as soon as I get to the part of choosing a new cable tariff there is no option to go further, just a button saying 'Call us'. I did try that, but I got informed that it's a German speaking hotline and that no collegue will talk to me in English. Would it be possible to get a call from someone/do it online?

Thanks,

Martyna

Re: Moving service required with DSL to Cable switch- no option to do it online

Norman — Mon, 21 Dec 2020 18:28:49 GMT

Hey martynaaaaaa3,

I'm sorry that you got no solution. By the way are you the same person as martynaaaaaa2? Try using Whatsapp. It's the fastest way at the moment. Just send a message to 172 121 72 12. The colleagues support in English.

Best regards

Norman

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Moving service required with DSL to Cable switch- no option to do it online

Re: Moving service required with DSL to Cable switch- no option to do it online