Thema "Re: Billing is higher than usual" in Archiv_Kabel

Billing is higher than usual

Iordanis — Mon, 12 Oct 2020 13:47:39 GMT

Hi, I have recently moved back to my country, because of this I had to make a special cancellation of my contracts and I was told that I had to pay 3 extra months after my contract cancellation date. The problem is that even thought I have sent the router back 1 month earlier and stopped using the contract because I had to move earlier. Instead of taking a discount, my last few bill invoices are much higher than usual. I need to speak with someone that speaks English to clear out this situation. Please help me. I hope I will find a solution here so I don't need to cancel and redraw the payments and proceed with a lower. Thanks in advance

Re: Billing is higher than usual

Thomas — Mon, 12 Oct 2020 19:52:20 GMT

Hi lordanis

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Billing is higher than usual

Thomas — Tue, 20 Oct 2020 13:01:40 GMT

Hi Iordanis,

the date of the move was 29.09. and from then on the 3 months begin. Since 17.09. the promotion for the contract has expired and therefore the full price is charged since then. That explains the higher bills.

Regards

Thomas

Re: Billing is higher than usual

strg-alt — Tue, 20 Oct 2020 13:07:06 GMT

@Thomas: is there any chance of downgrade?

Re: Billing is higher than usual

Iordanis — Tue, 20 Oct 2020 14:35:14 GMT

What do you mean downgrade. Can I downgrade after termination?

Re: Billing is higher than usual

strg-alt — Tue, 20 Oct 2020 14:45:38 GMT

Depending on the contract, you sometimes have a right to downgrade the contract after the inital promotion period is finished. According to Thomas comments this might be possible. Then you would pay lower rate for the remaining period.

Re: Billing is higher than usual

Iordanis — Tue, 20 Oct 2020 19:41:22 GMT

Ok. Thanks. That would be good. But can you help me do that, since my German language is not that good and I am afraid not to make things worse.

Re: Billing is higher than usual

Thomas — Wed, 21 Oct 2020 06:29:56 GMT

Hi Iordanis,

it is possible to change the bandwidth to reduce costs The cheapest would be the 50 Mbit tariff at 29,99 Euro per month. The problem I see there rather with the already sent back hardware. Thus the change will not work or a device will be sent out again.

Regards

Thomas

Re: Billing is higher than usual

Iordanis — Wed, 21 Oct 2020 08:02:50 GMT

The thing is that I already live in an other country. No address or what ever else needed. For the downgrade. If is really possible to be a matter of just paper work then I would like to have some help to proceed asap. Thanks for your time by the way

Re: Billing is higher than usual

Thomas — Wed, 21 Oct 2020 10:21:52 GMT

Hi Iordanis,

without hardware the order will not close and therefore the costs would not change. There is the problem.

Regards

Thomas

Re: Billing is higher than usual

Iordanis — Wed, 21 Oct 2020 20:39:09 GMT

So basically there is no solution for me. I have to pay for the last 3+1 months that I am not using.. even more than when I was.

Re: Billing is higher than usual

Thomas — Thu, 22 Oct 2020 08:19:08 GMT

Hi Iordanis,

the months are payable either way. With the order confirmation we have already informed you that the contract costs more from the 13th month and you can downgrade it. So this could have been done already. As already written, i can do the downgrade. But there is no guarantee that it will run systemically without the hardware.

Regards

Thomas

Re: Billing is higher than usual

Iordanis — Thu, 22 Oct 2020 08:34:19 GMT

Of course I wanted to downgrade it, I didn't because of the termination, I thought I could not since I was terminating the contract. I still want to downgrade and save some money if the termination will stay valid. I will not use it so I don't care about stability or anything. I just want to save money now until December that the contract and payments are finishing which I am forced to pay. I want to pay as little as possible till December which is the termination of my contract. That is what I want and please help me do that. I don't mind the how. I just want to proceed asap.

Re: Billing is higher than usual

Thomas — Thu, 22 Oct 2020 09:43:18 GMT

Hi Iordanis,

i set the downgrade. There is no guarantee that it will work and the price will change. I have told you the reasons for this.

Regards

Thomas

Re: Billing is higher than usual

Iordanis — Thu, 22 Oct 2020 09:53:37 GMT

Ok, I understand. Thanks. Let's see then

Re: Billing is higher than usual

Thomas — Thu, 22 Oct 2020 11:10:27 GMT

Hi Iordanis,

exactly we will see what happens.

Regards

Thomas

Re: Billing is higher than usual

Iordanis — Thu, 10 Dec 2020 08:45:32 GMT

Hi again,  I was checking again my contract, just in case,  so I can avoid future problems again,  and I noticed that there is no termination for it, as it supposed to. instead is valid till next September. This month (December) supposed to be the last forced month that I have to pay. The router was sent and also successfully returned back to the company, (since I am not living in the country anymore )please check it out. This will be my last payment. I already paid more than I should because of others mistakes, there is no chance to accept paying anything more. Thanks in advance for your help

Re: Billing is higher than usual

reneromann — Fri, 11 Dec 2020 09:59:59 GMT

Keep in mind that you are still within the 3-months period, so you'll have to pay all the fees until this period is over (which -if I got it right- means the 29th of December). Depending on your invoice cycle, it might be that there'll be another (partial) invoice in January for the last days of December, that you definitely have to pay.

Main thing: Just sending back the router doesn't cancel the contract (neither the "normal" way nor in case of a move to a non-serviceable address like in a foreign country) - there needs to be a written cancellation notice that is received by Vodafone before the contractually agreed notice period ends -or- you'd have to report a move. If moving, the contract will -in accordance with the telecommunications act- end with a 3 months notice period starting from the day that your movement report has been received but the earliest from the date of your move (according to official documents like the deregistration notice, that you'd have to supply as proof).

So if your movement request was received by Vodafone on Sept. 29, the 3 months would start from that day - even if you moved out of Germany before and sent back the hardware earlier.

Re: Billing is higher than usual

Iordanis — Fri, 11 Dec 2020 10:17:08 GMT

Thanks for your reply. I clearly understand all these. I already know and agreed that I will pay till 29th of December, which was the plan from the beginning. I am writing to you again just because I wanted to make sure that my termination is valid and will not be an other mistake. Because as I already mentioned, in my customer account just shows a reduced new contract that supposed to be valid till next September, and I didn't see anywhere my termination agreement .I just wanted to make sure that everything is in order that my payment obligations are still only till the 29th of December. Thanks

Re: Billing is higher than usual

Iordanis — Sun, 13 Dec 2020 06:36:48 GMT