Higher Tariff Contract Extension

Kerem — Thu, 03 Dec 2020 17:05:24 GMT

Hello,

I asked a question through contact email but I got email back to use forum.vodafone.de to get help.

My problem is I wanted to change my tariff to a bigger one but somehow it extended my contract. My contract was already close to the end. I will use my right to cancel with the form but I wanted to be sure that this is not a mistake.

If you try to lower your contract, I can understand the extension of the contract but I put on a higher one and even I pay more money, you push me to pay me more. It's good that I can cancel it but still this shouldn't be this way, it makes me scared to use vodafone services why you need contract extensions on this case?

Kind regards,
Kerem

Betreff: Higher Tariff Contract Extension

MasterScorpion — Thu, 03 Dec 2020 17:18:59 GMT

Contracts have a minimum contract duration - including an upgrade.

Re: Higher Tariff Contract Extension

Grit — Sat, 05 Dec 2020 17:01:25 GMT

Hello Kerem,

when you upgrade, the runtime always restarts with 24 months. There are no exceptions, I'm sorry.

Regards

Grit

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Higher Tariff Contract Extension

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