Thema "Re: Router Return" in Archiv_Kabel

Router Return

parking — Tue, 10 Nov 2020 11:11:26 GMT

I am sorry that I am writing in English, since my Germany skill is not enough to aks you some questions.

I canceled my vodafon-dsl contract and today is my last day.

So I would like to return my router to Vodafone, but I didn't get any return label or anything.

Could you please send me the return label, or let me know where I can find this?

Thanks!

Re: Router Return

Grit — Wed, 11 Nov 2020 14:17:13 GMT

Hello parking,

is it about DSL or cable? You write DSL, but post the article on the Kabelboard. In which federal state do you live?

For Vodafone Kabel Deutschland I can tell you that it is not possible to send you a return slip. This was originally enclosed with the device. If there is no longer one, the return is at your own expense (AGB). You will find the return modalities on the cancellation confirmation.

Regards

Grit

Re: Router Return

parking — Mon, 16 Nov 2020 08:58:15 GMT

sorry, I meant Kabel.

The tariff was Red Internet & phone 50 Cable and my vertragsnummer is ***.

Edit: @parking Vertragsnummer deleted.

Re: Router Return

Thomas — Mon, 16 Nov 2020 09:00:22 GMT

Hello parking,

we have already explained the modalities for shipping. You can find the address for returning the hardware on the cancellation confirmation.

Regards

Thomas

Re: Router Return

Rami6 — Thu, 03 Dec 2020 11:19:30 GMT

Hello,

I upgraded the Internet bundle to a faster internet line,

I have an old router of 25Mbps.

What i should do with the old router,

To send it back or to throw it.

Already 3 months passed, i contact the support but they sent me to the forum,

Please advice,thank you

Rami6

Re: Router Return

Rami6 — Thu, 03 Dec 2020 15:00:20 GMT

Hello,

I upgraded the Internet bundle to a faster internet line,

I have an old router of 25Mbps.

What i should do with the old router,

To send it back or to throw it.

Already 3 months passed, i contact the support but they sent me to the forum,

Please advice, thank you

Rami6

@Rami6 schrieb:
Hello,
I upgraded the Internet bundle to a faster internet line,
I have an old router of 25Mbps.
What i should do with the old router,
To send it back or to throw it.
Already 3 months passed, i contact the support but they sent me to the forum,

Please advice,thank you
Rami6

Re: Router Return

Stephan — Fri, 04 Dec 2020 19:37:16 GMT

Hi Rami6,

usually you have to send back the old router. Please have a look in the letter, which came with the new device. There are the instructions, what to do.

Regards

Stephan