Thema "Betreff: Ending contract because of relocation" in Archiv_Kabel

Ending contract because of relocation

TSzurmik — Fri, 20 Nov 2020 12:52:17 GMT

Hello,

Can I get some english speaking support who can help me to guide through how to terminate my kabel internet contract because of relocation. Vodafone kabel service is not available at the new location.

Thank you very much for you help.

Tamas

Re: Ending contract because of relocation

Stephan — Tue, 24 Nov 2020 11:24:03 GMT

Hi TSzurmik,

have you already been able to clarify your request or do you still need support? Information on how to report a move can be found also in this thread.

Regards

Stephan

Betreff: Ending contract because of relocation

Stephan — Wed, 25 Nov 2020 08:05:00 GMT

Hi TSzurmik,

if you need further assistance, please send me a private message with the following information:

your name
your address
date of birth
your customer number
the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Betreff: Ending contract because of relocation

TSzurmik — Wed, 25 Nov 2020 08:31:34 GMT

Hi Stephan,

I sent the private message.

Best,

Tamas

Betreff: Ending contract because of relocation

Stephan — Wed, 25 Nov 2020 14:28:18 GMT

Hi TSzurmik,

thanks for that.

Apparently I am getting old. Please send me a private message with your new address and moving date. Because I need that too.

Regards

Stephan

Betreff: Ending contract because of relocation

TSzurmik — Wed, 25 Nov 2020 14:46:36 GMT

Private message is sent.

BR,

Tamas

Betreff: Ending contract because of relocation

TSzurmik — Fri, 27 Nov 2020 07:30:55 GMT

Hi Stephan,

Do you need anything else to move forward with the cancellation?

Thanks,

Tamas

Betreff: Ending contract because of relocation

Stephan — Fri, 27 Nov 2020 09:30:35 GMT

Hi TSzurmik,

thanks for you pm.

I managed the cancellation for you. You'll get a written confirmation for this in the next few days.

Regards

Stephan

Betreff: Ending contract because of relocation

TSzurmik — Fri, 27 Nov 2020 10:28:51 GMT

Hi Stephan,

Great and thank you very much for that.

One last question. Can you tell me where to return the devices I have at the moment?

Best,

Tamas

Betreff: Ending contract because of relocation

TSzurmik — Tue, 01 Dec 2020 07:04:55 GMT

Hi Stephan,

Sorry to bother you again, but I sent another private message a few days ago, can you check that?

Best,

Tamas

Betreff: Ending contract because of relocation

Stephan — Tue, 01 Dec 2020 16:55:44 GMT

Hi TSzurmik,

sorry for the late response, but we aren't live at the moment.

Please send back the devices to the following address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

And as I wrote before, I'm getting old. I forgot to cancel the TV package. Sorry for that.

You'll get a confirmation for the TV package too.

Regards

Stephan