Thema "Re: Moving from Germany to abroad" in Archiv_Kabel

Moving from Germany to abroad

BrunoHenriques — Tue, 17 Nov 2020 19:04:47 GMT

Hi,

I moved from Germany to abroad (pemanently). Befoire leaving the coubntry I canceled the contract, ship all the equipment and provided the deregistration from the country (abmeldung).

I received an e-mail suggesting that I should open a thread here and wait for support.

Re: Moving from Germany to abroad

Stephan — Mon, 23 Nov 2020 10:36:14 GMT

Hi BrunoHenriques,

welcome here to our Community.

I am sure that we can help you in this matter. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Moving from Germany to abroad

BrunoHenriques — Wed, 25 Nov 2020 13:39:38 GMT

Hi Stephan,

I have sent the private message with all the infos, as requested.

Best,

Bruno

Re: Moving from Germany to abroad

Stephan — Fri, 27 Nov 2020 07:57:10 GMT

Hi BrunoHenriques,

thanks for your pm.

For the cable contracts you already got a confirmation, the these contracts will end today. There will be a final invoice with the total amount you have to pay.

The router and the TV-Box are already back at us.

For the mobile phone contract you will still get an answer from the responsible colleagues.

Regards

Stephan

Re: Moving from Germany to abroad

Matthes — Fri, 27 Nov 2020 18:16:11 GMT

Hey BrunoHenriques,

for your mobile phone issue, please send me your PN incl. your mobile number and customer password.

Best regards,

Matthias
(Moderator)