Thema "Re: English - Living in a newly built road, how to do?" in Archiv_Kabel

English - Living in a newly built road, how to do?

Revengeic3 — Mon, 23 Nov 2020 19:27:10 GMT

Hello everyone,

I am new to this type of issues, so every explanation is warmly welcome, please be nice to a newbie! Plus, my apologies for not speaking German, I'm working on that! 🙂

I live in a newly built road, in Berlin, the nearby road is server until the beginning of my road and further on, from the road I live 100mt perpendicularly on it's right in the road (not sure where the nearest cabinet is), I'd like to make a contract but if I search for my address on the website it doesn't obviusly appear and I cannot go further.

Currently I am served by another provider (they literally just installed the FTTH during the construction of the apartments and are giving out 1 month free of internet when moving in, so that's the reason. The thing is they are absolutely unrealiable (they don't have a support channel) and I'd rather not stay with them in the future, so I'd like to switch. I have a Genexis FiberTwist for the fiber cable termination and a Fritz!Box which I guess will go back to them.

My question would be, in this case what is the best to do? Should I wait for the road to be served in the future or are there any other option? I will ask further to the property, but maybe someone had a same experience to share here..

Thank you all in advance for the support! 🙂

Re: English - Living in a newly built road, how to do?

Tina — Wed, 25 Nov 2020 13:59:40 GMT

Hello Revengeic3,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: English - Living in a newly built road, how to do?

Revengeic3 — Wed, 25 Nov 2020 16:49:29 GMT

Hello Tina, thank you a lot for answering this topic, I sent you privatelly my data. 🙂

Re: English - Living in a newly built road, how to do?

Stephan — Fri, 27 Nov 2020 11:15:29 GMT

Hi Revengeic3,

thanks for your pm.

Unfortunately we can't provide any service at this address. Neither via cable nor DSL.

I'm sorry but we can't do anything for you.

Regards

Stephan

Re: English - Living in a newly built road, how to do?

Revengeic3 — Fri, 27 Nov 2020 13:45:03 GMT

Thank you anyways for the time 🙂 Wish you a great weekend