Problem with my contract termination date and bill

ArunKumar — Wed, 25 Nov 2020 16:48:12 GMT

My first Vodafone WLAN bill was deducted from my account on 27th May, 2019. Then I was unaware of the fact that I must downgrade on April, 2020. and I was of the opinion that I must downgrade in May,2020.

So in may, 2020 I was deducted 50 euros and then I have downgraded my plan and From june ,2020 I am deducted 33-34 euros roughly.

My understanding with the customer care person is that for next one year again I will be in the same plan i.e till next June 2021, But today when I called to the customer care they said it is till June 2022. I am confused on this. How can it be tilll 2022 without my approval???

Kindly give a call back to my number as soon as possible.

Wifi customer number :***
Arun ***: Birth date : 10.11.1992

Edit: Customer number and username removed for data protection reasons. VF_Grit

Re: Problem with my contract termination date and bill

Stephan — Fri, 27 Nov 2020 11:02:52 GMT

Hi ArunKumar,

welcome to our Community.

Maybe there was a misunderstanding. If you changed in May to a lower tariff this plan is fixed until you cancel the contract.

The downgrade itself should not increase your contract term to June 2022.

If you want I can have a look on that. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

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Problem with my contract termination date and bill

Re: Problem with my contract termination date and bill