Thema "Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50" in Archiv_Kabel

Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Celina_2020 — Tue, 29 Sep 2020 17:58:30 GMT

Hi, the contract of Red Internet & Phone 1000 started 20th Novermber 2019 and I would like to change my plan to Red Internet & Phone 50 from 13th month. It seems that I can’t do it on MeinVodafone. Please advice what I should do. Thank you.

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Lars — Wed, 30 Sep 2020 11:46:16 GMT

Hi Celina_2020,

unfortunately the change is not possible via the customer portal. But if you like, I can arrange that for you. We already have your data.

Best reards

Lars

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Celina_2020 — Wed, 30 Sep 2020 12:05:17 GMT

Hi Lars,

Yes please. Please make sure that the new plan start from 13 th month. Thank you.

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Lars — Thu, 01 Oct 2020 09:01:17 GMT

Hi,

I do 😉 The change is scheduled for 22.11.2020 in the system. Then the first 12 months will end. You will get a written confirmation before that date. Do you have further questions?

Best regards

Lars

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Celina_2020 — Fri, 02 Oct 2020 15:15:58 GMT

just one more question. I saw it on Vodafone website, the plan of Red Internet & Phone 50 Cable is cheaper now. So I wonder how much I will need to pay for the Red Internet & Phone 50.

https://zuhauseplus.vodafone.de/internet-telefon/kabel/?b_id=1694&j_id=SEASEAPer307F%7cSeaCpcGOO%7cfq0kipSTA&c_id=sea_cic_307:fq0_f_kip_max_per_&extProvId=330&extPu=75118-gaw&extCr=419592513034&extPm=94369330743&extTg=kwd-906369127644&extLi=94369330743&keyword=kwd-906369127644&extAP=&extMT=e&ds_rl=1276433&gclid=Cj0KCQjwtsv7BRCmARIsANu-CQdZi6rPTG4CQ2J3rWkS26t1mOBU_YpY2o2F_FDsVXN57wCaMl9rs44aAmbUEALw_wcB&gclsrc=aw.ds

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Thomas — Mon, 05 Oct 2020 06:41:47 GMT

Hi Celina_2020,

what you see on the website concerns only new customers. In your case the 50 Mbit tariff will be changed to the normal price of 29,99 Euro.

Regards

Thomas

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Celina_2020 — Sat, 21 Nov 2020 18:28:50 GMT

Dear Thomas,

I just looked at my invoice of this month, and the plan still hasn't changed back to Red Internet & Phone 50 since 22 Nov 2020, which you confirmed me. And I am over-charged now. Please help me to resolve this issue. Thank you.

Best Regards,

Celina

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Celina_2020 — Sat, 21 Nov 2020 18:32:29 GMT

Dear Lars,

Best Regards,

Celina

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Thomas — Tue, 24 Nov 2020 13:36:16 GMT

Hi Celina_2020,

the change was on 21.11. and at that time, the invoice was already issued. This will be settled with the next invoice run.

Regards

Thomas

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Celina_2020 — Wed, 25 Nov 2020 15:54:09 GMT

Dear Thomas,

Just want to clarify that, so will the extra money I'm charged this month be counted as part of next month tariff?

Because I have asked you to change my contract at late September, and made it very clear that since 22.11.2020 the contract would be Red Internet & Phone 50.

Best Regards,

Celina

Re: Change my contract from Red Internet & Phone 1000 to Red Internet & Phone 50

Stephan — Fri, 27 Nov 2020 10:44:39 GMT

Hi Celina_2020,

the extra charge on the invoice for November will be credited in December.

Due to the fixed invoicing runs, this cannot be regulated otherwise. Refunds are usually always made with the following invoices.

Regards

Stephan