Thema "Re: Spikes and packetloss with Fritz!Box 6591 Cable router" in Archiv_Kabel

Spikes and packetloss with Fritz!Box 6591 Cable router

Odenefoth — Mon, 05 Oct 2020 21:03:23 GMT

Hi,

I had for 2 years the normal router and 500mbps connection. I had so many issues with that Aris router that I had to update to a proper cable one. Since the moment I upgraded (paid for the router and paying every month) and upgraded to 1000mbps, I am facing packetloss and most importantly latency spikes. Normal Latency is 25-50 but momentarely every 10-20 seconds I am getting 1000+ which makes gaming impossible. Can someone take a look on the connection and the stability? It's too much money to not be able to use the internet again. Please let me know how to proceed. Thanks a lot in advance!

Best regards

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Wallace — Tue, 06 Oct 2020 13:47:33 GMT

Hi,

there is a too high error rate at your connection and a technician has to fix it on site. Do you agree with a technician assignment and can you provide access to the house system? What is the best phone number to call to make an appointment?

About COVID-19: Are you in quarantine or are there symptoms in your household that indicate COVID-19?

Regards

Wallace

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Odenefoth — Wed, 07 Oct 2020 07:50:35 GMT

Hi Wallace,

Thanks for responding to my message. Nobody on my household has any Covid symptoms or is on quarantine. It is safe for someone to come here and fix it. It might sound funny but today and tomorrow I have urlaub and I will be at home. So, is there a chance a technician can come today (7.10) or tomorrow (8.10) to do the job? Thanks a lot in advance

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Wallace — Thu, 08 Oct 2020 14:04:14 GMT

Hi,

the technician will contact you soon and make an appointment.

Regards

Wallace

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Odenefoth — Mon, 12 Oct 2020 10:02:12 GMT

Hi,

Like you said, the technician called me this morning and we have arranged am appointment for Tuesday 16:30 to 19:00.

I also got an SMS confirming that. But just now I got another one that is confirming the technician is coming tomorrow. Unfortunately I am not in Munich for this weekend and I won't be able to have the appointment. Please make sure only the initial appointment is true for Tuesday 13/10 16:30-19:00.

Thanks a lot in advance.

If they go there I am not sure they can access the cellar where the cables are, without someone opening the door.

I am also sending you the pictures of the changes. Only the first one was arranged via phone. I don't know how the second one happened. Thank you

@Odenefoth I removed the picture because of personal data, Manu

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Manu — Mon, 12 Oct 2020 10:08:59 GMT

HI Odenefoth,

the technician noticed, that he was at your house on Okt 10th. Is that right?

He said, everything is fine at the connection.

Best Regards, Manu

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Odenefoth — Mon, 12 Oct 2020 10:12:55 GMT

Hi @Manu

The guy called me and even though I was not at home, he said he accessed the place he needed on the cellar and he fixed it. I am just back at home since last night and the connection seems to be better. I will test the next days and hopefully it is finally working properly. If you could check the stability again I would really appreciate it. Thanks a lot for the response!

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Manu — Tue, 13 Oct 2020 07:35:42 GMT

Hello Odenefoth,

I checked the connection again, everything looks good. Please test for a while and let me know how your observations are.

Many greetings, Manu

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Odenefoth — Thu, 12 Nov 2020 17:55:17 GMT

@Manu @Wallace

Hi,

The internet is working fine since the fixture the technician did. The problem is I got a charge of 96.99 euros for servicing the line. Why did I get charged when the problem was on the line and not something I broke? I will go tomorrow to the physical store next to my apartment to settle it because there was no agreement for payment. Let me know if I misunderstood something.

Best,

Spyridon

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Odenefoth — Fri, 13 Nov 2020 12:31:51 GMT

The people at the store couldn't contact service today but they said it's unacceptable and I shouldn't have been charged with any amount since it is a line problem. Could you take a look if you can do something about that? Thanks a lot in advance

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Martin59 — Tue, 17 Nov 2020 13:40:29 GMT

Hi Odenefoth,

the technician has noted that he could not detect any malfunction. If there is no malfunction, then the 99,50 € are entitled.

Many greetings, Martin

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Odenefoth — Tue, 17 Nov 2020 14:07:05 GMT

Your colleague's message on the same thread here:

******Hi,

About COVID-19: Are you in quarantine or are there symptoms in your household that indicate COVID-19?

Regards

Wallace *****

You VODAFONE told me that there is a problem on the line. The technician came to my building and changed something. They called me and they told me it took them 10 minutes to fix the line. They did not even get into my appartment. And the connection is fixed. I do not have spikes and packetloss any more. And you are telling me there was nothing wrong? And it's my fault? I don't understand anything. If I do not have a solution and my money back I am going to the bank and I am going to take the money back myself. I am not angry. I am calm. I just don't understand how I can be charged for Vodafone fixing their own line problems. Also nobody informed me that I would be charged about anything.

BR,

Spyridon Kontogiannis

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Moni_GK — Fri, 20 Nov 2020 09:42:17 GMT

Hello Odenefoth,

as a gesture of goodwill I have set a credit note for the flat rate. This will be offset against future invoices.

Greetings Moni

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Odenefoth — Fri, 20 Nov 2020 11:05:33 GMT

I have send an e-mail with all the proof that I am right to vodafone and they will take care of it. If you give me an e-mail address I can forward everything to you too. Sms for double appointments that vodafone did without me asking for. I think service people visited twice and the second one found no issues. That's the only explanation I could give and the local store has received the email with proof.

Re: Spikes and packetloss with Fritz!Box 6591 Cable router

Tobias — Tue, 24 Nov 2020 13:34:07 GMT

Hey,

well, you can contact our complaintsmanagement, but only via letter. If you want, i can give you the adress etc.

Regards

Tobias