Thema "Re: [Eng] Change in Contract without my Permission" in Archiv_Kabel

[Eng] Change in Contract without my Permission

Soy — Tue, 10 Nov 2020 18:39:39 GMT

Hello,

I currently have a contract for Vodafone CableMax 1000. I recently got a package from Vodafone with a new box? The letter included in the box is in German, so I cannot completely understand it. But it looks like I was automatically signed up for Vodafone Premium Cable, GigaTVCable, andGigaTV Net Multiroom Netbox? I did not sign up for these services. I do not even own a TV? Can someone please help me cancel these extra services I did not order?

My Kundennummer is ***.

Thank you.

Edit: Customer number removed for data protection reasons. VF_Grit

Betreff: [Eng] Change in Contract without my Permission

reneromann — Tue, 10 Nov 2020 20:27:29 GMT

There should be a so called "Widerrufsbelehrung" inside the box - as long as you comply with the things mentioned in there, you should be able to withdraw from this contract.

But these TV contracts are not made by themselves - usually you have either explicitly signed for them in a shop [in which case you would not have a right to withdraw] -or- you had contact by hotline or a sales person meeting you at home [in both cases, you'd have the right to withdraw].

Betreff: [Eng] Change in Contract without my Permission

Soy — Tue, 10 Nov 2020 22:04:26 GMT

I couldn't find anything that said "Widerrufsbelehrung" but I did find something that said "Widerrufsfrist." So I guess if I just return the box, the TV services should be cancelled?

I definitely did not go into a store or be contacted by Vodafone to change my contract. So it's really strange to me Vodafone would randomly send me new equipment I didn't order. I've had my internet contract for almost 2 years now without requesting any additional services.

Re: [Eng] Change in Contract without my Permission

Tina — Wed, 11 Nov 2020 15:42:52 GMT

Hallo Soy,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Re: [Eng] Change in Contract without my Permission

Soy — Wed, 11 Nov 2020 19:30:04 GMT

Thanks for your help. I sent you a private message.

Re: [Eng] Change in Contract without my Permission

Tina — Thu, 12 Nov 2020 16:43:45 GMT

Hello Soy,

the order was placed with a distributor. If you do not want it, I can cancel it. You are still in the withdrawal period.

Best regards

Tina

Re: [Eng] Change in Contract without my Permission

Soy — Thu, 12 Nov 2020 18:21:41 GMT

Yes, please cancel the order. I do not want the cabel as I do not have a TV lol.

Thanks for your help.

Re: [Eng] Change in Contract without my Permission

Lars — Mon, 16 Nov 2020 19:19:00 GMT

Hi Soy,

I have revoked the contract. You will receive a written confirmation. Please return the GigaTV box and the Net-Box with the return label from the package. Do you have further questions?

Best regards

Lars

Re: [Eng] Change in Contract without my Permission

Soy — Thu, 19 Nov 2020 17:17:58 GMT

Hello,

Yes I have another question. I returned the cable box last week. But I still received a charge for 48,23 for the cable? When will I be refunded the cable since I never ordered the service and never used the service?

Re: [Eng] Change in Contract without my Permission

Stephan — Tue, 24 Nov 2020 09:44:05 GMT

Hi Soy,

this 48,23 Euro will be reimbursed with the next invoice run in December. It'll be transferred directly t your bank account.

Regards

Stephan