Thema "Re: [Englisch] Moving, but date changed unexpectedly" in Archiv_Kabel

[Englisch] Moving, but date changed unexpectedly

vimutter1 — Fri, 23 Oct 2020 11:11:33 GMT

Hi,

I already requested move using contact form, all good. But now due to pandemic officials are delaying our acceptance date of new home. Since new place has no cable, current contract is due to be cancelled and new one DSL will begin.

Can someone help me to move dates of cancellation and new contract start please?

Re: [Englisch] Moving, but date changed unexpectedly

Anett — Sat, 24 Oct 2020 12:58:26 GMT

Hello vimutter1,

this is of course very annoying for you. Until when should the dates be postponed?

Regards

Anett

Re: [Englisch] Moving, but date changed unexpectedly

vimutter1 — Mon, 26 Oct 2020 10:16:11 GMT

Hi @Anett

Let's set it till 30 November, if possible.

Re: [Englisch] Moving, but date changed unexpectedly

Jens-K — Tue, 27 Oct 2020 11:08:54 GMT

Hi vimutter1,

regarding the DSL contract, please send a private message to me.

I need your name, custmer number and customer password.

Also I need the desired date. When do you want the DSL connection to be activated?

Regards,

Jens

Re: [Englisch] Moving, but date changed unexpectedly

vimutter1 — Sat, 21 Nov 2020 11:22:37 GMT

Hi @Jens-K

Unfortunately due to lost mail we are still unable to receive apartment keys until 1st December.
Can you please help and change move date once more?

Let's close current Kabel account on 15.12.2020 and activate new DSL on the new address at 16.12.2020 if possible?

Re: [Englisch] Moving, but date changed unexpectedly

Andre — Sun, 22 Nov 2020 13:29:36 GMT

Hey vimutter1,

Jens-K is currently out of office.
I'm happy to help.

Please send me a private message with your customernumber.

I'll try to reshedule the appointment.

Cheers,
Andre