Thema "Re: no update about new connection" in Archiv_Kabel

no update about new connection

Annu — Sat, 31 Oct 2020 17:27:57 GMT

I have no information about my new contract, ARC7604xxxxx. The contract was supposed to be working by 30 October. The technician was supposed to come on 23 October. But have no updates about what is happening.

I am not even sure if the new contract includes a router or not.

unfortunately, the German spoken by the technical help centre is too fast for me to understand

Can someone please tell me what to do to get the new contract working?

Regards

Annu

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kannst du bitte helfen mir?
Ich habe keine information über mein neue Vertrag ARC7604xxxxx. Die technician Termin war am 23 October 2020. ich weiß nicht ob der Techniker gekommen hat. Niemand hat mir anrufen.
Was muss ich machen? ist ein Router mit diesem Vertrag erhalten oder muss ich das kaufen?Die Vertrag würde am 30 October beginnen. Aber ich weiß nicht darüber. Mein jetzig Vertrag ist bis 10 November. Ich möchte, dass der neue Vertrag beginnt, bevor der vorherige endet

mit Freundlichen grüß

Edit: Auftragsnummer aus Datenschutzgründen editiert.

Re: no update about new connection

Norman — Sat, 31 Oct 2020 17:38:06 GMT

Hey Annu,

Sorry that the connection could not be activated yet.

We have received information from Telekom that the previous tenant cancelled the line on 12.11.2020. After this date we can activate your line. My colleagues informed you today.

I can only ask for your patience at the moment. Is it okay for you if I transfer data volume to your cell phone? That is free of charge. You can set up a hotspot and bridge the waiting time.

Good idea?

Best regards, Norman

Re: no update about new connection

Annu — Wed, 04 Nov 2020 13:29:32 GMT

Hello Norman,

I recieve no update from you so far!!

Regards,

Annu

Re: no update about new connection

BerndD — Fri, 06 Nov 2020 10:30:33 GMT

Hey Annu,

you have not yet responded to Norman's suggestion. So there was no more news. Do you agree with the proposal? Or did you contacted him via PN?

Bernd

Re: no update about new connection

Annu — Sat, 07 Nov 2020 09:46:55 GMT

Hello,

I agree with Norman's suggestion. But I do not have a vodafone sim.

There was a button saying do you accept the solution and I had clicked yes. I thought that was what needed to be done. 😞

Could you or Norman please guide me on the next steps?

The current connection finished on 12 November and I would really like the new connection to take over immediately or look for some intermediate solution like suggested by Norman since I work from home depending on my internet connectivity!!

Thanks in advance

Regards,

Annu George

Re: no update about new connection

Jens-K — Sun, 08 Nov 2020 14:10:45 GMT

Hi Annu,

Norman waited for your reply but didn't receive your answer.

Your current connection will be cancelled on November 12th. After this date we can ask the Telekom for the new connection.

This will take a few days.

There is a CallYa sim card with a number ending on 7251.

If you can use this sim card, we will book free data.

If you use another sim card, please send me a private message with your current Vodafone or CallYa number.

Regards,

Jens

Re: no update about new connection

Annu — Sun, 08 Nov 2020 17:48:38 GMT

Hello,

Thanks for your reply.

I am okay to use the sim card you suggested. How can I recieve the sim card?

I am not sure about the implication. Does it mean that I am taking a CallYa sim card and and on a CallYa contract? I understood that CallYa is an option to take a monthly prepaid options, right?

I have a Vodafone sim, the contract of which ended on 1 November. I still have the sim card with me. Can this be used?

Regards,

Annu George

Re: no update about new connection

Annu — Tue, 10 Nov 2020 08:57:48 GMT

By the way, my previous Vodafone number too ended with 7251.. I wonder if you are talking of the same number.. I have that sim with me.. 015XXX and it would be great if that can be made into a CallYa number and data transferred to it

Regards,
Annu

Edit: Please do not publish customer data. Michi

Re: no update about new connection

Annu — Tue, 10 Nov 2020 03:39:40 GMT

Entschildigung. I have recieved no information from you. I guess on 12 Nov my internet will end and I would really like to have a solution by then. Could you please help

Regards,
Annu

Re: no update about new connection

Michi — Tue, 10 Nov 2020 09:09:57 GMT

Hi Annu,

we have automatically converted your SIM card to a CallYa card as of 02.11.2020. The SIM card remains the same.

The number is still active and you can now switch to your preferred tariff and top up your credit.

So everything as desired.

Best regards,

Michi

Re: no update about new connection

Annu — Tue, 10 Nov 2020 16:27:10 GMT

My current internet is already npt working although it is supposed to be connected till 12 november and i do not have further information from you though I was told that you will load additional data on my phone while i wait for the new connection. Please help

Re: no update about new connection

Michi — Fri, 13 Nov 2020 10:45:41 GMT

Hi Annu,

please excuse me, there was a major disturbance in parts of NRW on 10.11.

In the meantime the connection has been cancelled.

Best regards,

Michi

Re: no update about new connection

Annu — Tue, 17 Nov 2020 13:09:11 GMT

Hello,

Yes, the contract is now over.

Can you please help me to setup my new contract at the earliest? I had taken this contract in September and tried to arranged dates to ensure an overlap, but that did not work. Now I am told that the new contract will take 7-10 days. I need internet to work from home and I am dependent on this for online meetings and VPN connection.

Can you please help ?

The connection number is ARCXXX. Additionally, I am not sure if the contract includes hardware. If not, can you please inform me on which router to purchase? The helpline I called once told me they would add hardware to the contract and would write to be about it, but so far I have no info

Regards,

Annu George

Edit: Please do not publish contract data. Michi

Re: no update about new connection

Michi — Tue, 17 Nov 2020 13:16:40 GMT

Hi @Annu ,

You already had contact with the colleagues from the hotline.

Currently the line is still busy with your old connection. It will probably be free in the next 3-4 days and we can order the line for the new connection again.

Please be patient a little longer.

Best regards,

Michi

Re: no update about new connection

Annu — Tue, 17 Nov 2020 13:49:03 GMT

Hello Michi,

Could you please help me with this.

As per contrat statement, previous contract is over by 12 Novmember. I deliberately booked this in advance to ensure no delay in service since I work from home and need internet extensively. In the pandemic situation, this is even more critical. And now I am being told that even after the old contract is over, the line is still active!!!!!! Why is this? the previous contract also was a Vodafone contract. I do not understand so much of a delay after booking this in September.

Also, I have repeatedly asked whether the new contract includes hardware or should I buy and if so which one should I buy, Again I have no answers!! later this will be another reason for not providing connection!!

please help

Regards,

Annu

Re: no update about new connection

Michi — Fri, 20 Nov 2020 11:54:33 GMT

Hi Annu,

we have received your private message.

You will find feedback from us as soon as possible via PM.

Best regards,

Michi