Vodafone KabelRed 1000

VivekR — Fri, 13 Nov 2020 21:33:58 GMT

Hello,

I have a Vodafone Red 1000 mbps but my download speed hardly reachs 50Mbit / s.

I'm connected directly to the Vodafone modem using a LAN cable (CAT6).

I've tested several times a day using the Vodafone Speed test.

What should I do? Can you test on your side if you can deliver the speed for what I'm paying . This is not the first time its happening.

Thanks,

Vivek

Re: Vodafone KabelRed 1000

Moni_GK — Wed, 18 Nov 2020 07:37:12 GMT

Hello VivekR,

thanks for your message. Unfortunately I need more information.

Which contract do you have? (e.g. Internet + telephone 100)

Which modem/router do you use? (e.g. Hitron)

Do you use a rental device from us or do you have your own device?

Which error occurs? (Speed too low; Packetloss) Also send screenshots of speed tests (with date and time) and tracerts/pingplotter measurements in case of Packetloss or ping problems

How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

Which browser do you normally use? (e.g. Firefox)

Which operating system do you have on your computer? (e.g. Windows)

Beginning and period of the disturbance (e.g.: since the beginning of April; only in the evening)

Upload a screenshot of the signal values. You can find these in the user interface of your cable router via 192.168.0.1 or 192.168.178.1 for the Fritzbox.

What measures were taken by the fault hotline (available at 0800-5266625)?

In which federal state do you live?

Greetings Moni

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Vodafone KabelRed 1000

Re: Vodafone KabelRed 1000