Thema "Umzugsservice not working" in Archiv_Kabel

Umzugsservice not working

bbugra — Wed, 04 Nov 2020 09:44:19 GMT

Hello,

I have tried using moving service several times and altough i see the message, `Prüfung erfolgreich!` upon my submission, i do not receive a confirmation email.

How can i make sure that my request has been received and how can i know when the new address activated?

Thanks a lot

Re: Umzugsservice not working

Lars — Wed, 04 Nov 2020 17:52:23 GMT

Hi bbugra,

I'll take a look at it.

Please send me the following data by private message:

- customer number

- Name

- Date of birth

- current address

- new address

- Moving date.

Write a short message here in the thread as soon as you have sent the PM.

Best regards

Lars

Re: Umzugsservice not working

bbugra — Wed, 04 Nov 2020 19:04:17 GMT

Hello,

Just sent the details with pm.

Best,

Bugra

Re: Umzugsservice not working

Lars — Thu, 05 Nov 2020 13:23:19 GMT

Hi Bugra,

unfortunately, at the new address no connection through us is possible. There, another carrier (Primacom) is responsible for the house wiring. I have therefore processed the termination according to the Telecommunications Act. You will receive the written confirmation by e-mail as soon as possible.

Best regards

Lars