Thema "Betreff: Internet not working since 3 weeks, what is SLA for consumers" in Archiv_Kabel

Internet not working since 3 weeks, what is SLA for consumers

Aedil — Fri, 23 Oct 2020 09:35:10 GMT

Hi,

My internet is not working since 3 weeks, I reported many times spent many hours waiting for customer service agents and technicians and the issue is still not resolved, I am not sure if this is your carelessness or incompetence, do you feel responsible for providing services to customers you charge every month if so what is the SLA for them is there any commitment from Vodafone that they will receive the service at once a month or something? How do you justify time wasted of your customers, appointments you made and cancelled on the time when they expect you to be there? How do you justify money you charge them? Will you show the same level of patience when customers refuse to pay? Why do you have agent who can speak English before signing the contract and not after contact?

Re: Internet not working since 3 weeks, what is SLA for consumers

Tobias — Fri, 23 Oct 2020 19:39:56 GMT

Hey

this can have several causes, so I would like to have a look at the connection 🙂 Will you send me your customer data (customer number, name, address and date of birth of the contract holder) via a private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Betreff: Internet not working since 3 weeks, what is SLA for consumers

Martin59 — Tue, 27 Oct 2020 12:59:07 GMT

Hello, Aedil,

the customer number arrived, but we are still missing the other data like The name, address and date of birth of the contract owner.

Please send us these data by PN .

Best regards, Martin

Betreff: Internet not working since 3 weeks, what is SLA for consumers

Aedil — Fri, 30 Oct 2020 13:52:43 GMT

@Martin59 @Tobias do you also plan to take any action to resolve the issue or is it only for cosmetics?

Betreff: Internet not working since 3 weeks, what is SLA for consumers

Wallace — Tue, 03 Nov 2020 09:10:32 GMT

Hi Aedil,

we cannot deal with the problem if we lack the necessary customer data. We have been waiting a few days for the complete customer data.

Regards

Wallace