Thema "Re: 2 contracts running at the same time" in Archiv_Kabel

2 contracts running at the same time

DavidS9 — Fri, 02 Oct 2020 20:06:52 GMT

Hey everyone,

Back in July 2020, I was offered a seemingly free upgrade from my 100 Mbit DSL connection to a brand-new 250 Mbit Cable connection (provided by Unitymedia). Obviously, I asked if there is anything that I need to take care of, but I was reassured that the cancellation of my DSL connection will be done automatically. Following that, I accepted the offer.

To my surprise, I've noticed that I am still being charged for the old 100 Mbit DSL connection and what's worse – it apparently got extended to September 2021 (the original contract was meant to end in September 2020).
Can someone explain to me, what went wrong? How can this be amended, so that I don't have to pay for both contracts?

Thank you.

Re: 2 contracts running at the same time

DanyG — Mon, 05 Oct 2020 10:32:46 GMT

Hi DavidS9,

welcome to the Vodafone community.

I'm sorry there went something wrong and your DSL contract hasn't been terminated. Please send me a private message with your DSL customer number, the customer password (or alternatively name, address and birth date of the contract owner) and your new cable customer number.

BR,

Dany

Re: 2 contracts running at the same time

DavidS9 — Mon, 05 Oct 2020 19:31:37 GMT

Hey DanyG,

I've sent you a PM with all the required information.

Thank you for looking into this.

Best regards,
David

Re: 2 contracts running at the same time

DanyG — Tue, 06 Oct 2020 14:02:46 GMT

Hi David,

I already answered your pm. Think, we are on a good way.

BR,

Dany

Re: 2 contracts running at the same time

DavidS9 — Tue, 06 Oct 2020 14:55:16 GMT

Hey Dany,

PM received, thank you for helping me out.

Best regards,
David

Re: 2 contracts running at the same time

DavidS9 — Tue, 27 Oct 2020 20:39:03 GMT

The issue has been resolved.

I'd like to thank Vodafone Customer Support for their help!

Re: 2 contracts running at the same time

Su — Fri, 30 Oct 2020 08:13:14 GMT

Hey DavidS9,

you´re very welcome.

So I´ll close your topic.

If there is anything else: You know where we are.

All the best