Thema "Why contract got extended" in Archiv_Kabel

Why contract got extended

rai-kumar — Thu, 15 Oct 2020 08:37:57 GMT

Dear Vodafone,

Customer number: xxxxxxxxxx

A few weeks back I was offered TV connection and my contract was extended. I didn't like the product and returned it. I have returned the TV hardware so my contract should also fall back to the original one which was expiring in march 2021.

Can you please cancel the extended contract? I have been talking to customer care on WhatsApp chat but it hasn't helped yet.

Thank you,

Sid

Edit: @rai-kumar

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Re: Why contract got extended

Thomas — Thu, 15 Oct 2020 14:25:09 GMT

Hi rai-kumar,

simply sending the hardware back is unfortunately not enough. If then you must also cancel the contract in writing.

Regards

Thomas

Re: Why contract got extended

rai-kumar — Thu, 15 Oct 2020 15:51:59 GMT

Hi,

Unfortunately, I am not comfortable with the IVR as I find it difficult to connect with an English speaking person.

I had contacted vodafone chat on whatsapp and asked to cancel the contract. Please find screenshot of my conversation on 29th sept. Hope it helps.

Thank you.

Sid

Re: Why contract got extended

strg-alt — Thu, 15 Oct 2020 16:35:59 GMT

I understood that his TV contract was cancelled via Chat, but his internet contract was extended for whatever reason. I guess, a moderator should take a look into the details.

Re: Why contract got extended

Thomas — Thu, 15 Oct 2020 17:03:15 GMT

Hi rai-kumar,

according to the chat, the revocation has been processed. Let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Why contract got extended

Thomas — Fri, 16 Oct 2020 08:19:01 GMT

Hi rai-kumar,

the TV contract has already been revoked. A confirmation has also gone out. What exactly is going on with your Internet & Phone contract? It was changed to CableMax and you got a confirmation for that as well.

Regards

Thomas

Re: Why contract got extended

rai-kumar — Fri, 16 Oct 2020 13:06:14 GMT

Hi,

That's the problem, along with the TV contract my internet contract also got extended. I complained of the poor connectivity of the internet so I was sold a higher bandwidth connection. I just want a more reliable connection, that's it. Also, I have already been paying a higher rental for my phone connection so I don't want it to get extended at all. This is why it would be great if my contract goes back to the original one and then I would like a more informed decision on how to extend it. But, the way the contract was extended gave a very bad experience for me. Could you please roll it back to the original contract?

Thank you

Sid

Re: Why contract got extended

Thomas — Fri, 16 Oct 2020 14:32:09 GMT

Hi rai-kumar,

the contract was already changed in September and a confirmation was also sent. The deadline for a revocation is 14 days and unfortunately we are already over it.

Regards

Thomas

Re: Why contract got extended

strg-alt — Fri, 16 Oct 2020 16:42:46 GMT

@Thomas: he reported a teechnical problem (insufficent bandwith) and instead of solving the problem, Vodafone just assigned a new contract. Do you consider this as fair deal?

Re: Why contract got extended

rai-kumar — Sun, 25 Oct 2020 11:52:52 GMT

@Thomas, Any update on this pls. Thank you.

Re: Why contract got extended

Stephan — Mon, 26 Oct 2020 13:15:34 GMT

Hi rai-kumar,

unfortunately, you did not revoke the change in the internet tariff that was ordered at the same time as the TV. And the deadline for this has unfortunately long since expired, as my colleague had already written.

Regards

Stephan

Re: Why contract got extended

rai-kumar — Mon, 26 Oct 2020 14:44:08 GMT

Yeah, I agree that it was delayed. But, do you also agree that my contract was extended for the wrong reason? I never called Vodafone to extend it; all I wanted was to fix my internet frequent disconnection.

Here are my questions:

1. I was told that I will be charged just 5 extra but I can see that I have been charged 55.86 on 9/28 and 53.60 on 9/22. Why so? Why is that your words and actions don't match?

2. I am also paying around 30 euros for my mobile sim. Do you think that's reasonable? And it's has been like this since day 1 of my contract. Though I was promised something else. Part of the problem is that I believed your agent's words.

Why is that I am getting mistreated by Vodafone on multiple occasions?

Re: Why contract got extended

Stephan — Tue, 27 Oct 2020 07:18:03 GMT

Hi rai-kumar,

all prices for your tariffs are stated in your order confirmations. There you can read all this again.

It's not me to decide, if it's reasonable or not, that you pay 30,- Euro for a mobile contract. You ordered this contract.

Regards

Stephan

Re: Why contract got extended

rai-kumar — Tue, 27 Oct 2020 16:02:25 GMT

@Stephan of course you can do if you want to help your customers. You can check my original contract and see that I wasn't offered a fair deal in the beginning as well when I had just relocated to Germany. I was waiting for it to get fixed but here comes another wonderful agent from Vodafone and extends the contract. I can't entirely blame Vodafone, I am also party to it.

Re: Why contract got extended

Stephan — Wed, 28 Oct 2020 09:25:11 GMT

Hi rai-kumar,

why should the original contract now suddenly have been unfair too? I'm sorry, but this is no basis for a reasonable conversation.

Regards

Stephan

Re: Why contract got extended

strg-alt — Wed, 28 Oct 2020 10:13:11 GMT

@Stephan: just to say it again: he reported a technical problem and got a new contract assigned. Did this new contract solve the technical issues?