Thema "Re: Help in English - cancellation" in Archiv_Kabel

Help in English - cancellation

Kjella — Mon, 07 Sep 2020 10:39:58 GMT

I have moved and I need to cancel my Vodafone TV and Internet contract. Please help.
I need help in English!

Betreff: Help in English - cancellation

strg-alt — Mon, 07 Sep 2020 12:17:29 GMT

If you have left Germany, than please read this thread:

https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Moving-abroad-Leaving-Germany/td-p/1719457

If you have moved within Germany you can cancel only if your new address is not supplied by Vodafone anymore.

Re: Help in English - cancellation

Stephan — Mon, 07 Sep 2020 19:26:58 GMT

Hi Kjella,

was strg-alt's tip helpful or do you need further support?

Regards

Stephan

Betreff: Help in English - cancellation

Kjella — Tue, 08 Sep 2020 07:22:11 GMT

I am still living in Germany, but my new apartment doesnt have Vodafone. How do I cancel and return the equipment?

Best

Kjell

Re: Help in English - cancellation

Kjella — Tue, 08 Sep 2020 07:23:35 GMT

Very good to finally get some help in English. But I still need to know how to cancel and return the equipment. I am not leaving Germany, but my new apartment doesnt have Vodafone and the TV+internet is included in the rent by the landlord.

Re: Help in English - cancellation

reneromann — Tue, 08 Sep 2020 07:49:31 GMT

Just report a move - Vodafone will check if the contractually agreed services can be provided at the new address or not.

Only in case they cannot provided as agreed, you are granted a premature right to cancel the contract with a 3 months notice period starting the earliest from the day of your move (but not earlier than the day you report the move).

Anyhow it does NOT matter if there are already other lines / providers included in the rent of your new appartment - it only matters if Vodafone is able to provide the contractually agreed services. Meaning that you would have to pay for both, the fees included in your rent AND the Vodafone contract in case that Vodafone is able to provide you the contractually agreed services.

Re: Help in English - cancellation

Kjella — Tue, 08 Sep 2020 08:26:58 GMT

Thank you. I have done the umzug-registration to my new address, but I do not wish to remain a customer with Vodafone due to this extremely difficult customer service. How do I cancel my contract? I understand there might be a fee to pay.

Betreff: Help in English - cancellation

Tina — Wed, 09 Sep 2020 13:11:07 GMT

Hello Kjella,

if your new address is provided by us, your contract moves with it. in this case you can cancel your contract at the end of the contract period at the earliest.

For a closer look send me the following informations in a private message:

full name

date of birth

current and new address

customer number

Write a short reply here afterwards.

Best regards

Tina

Betreff: Help in English - cancellation

Nancy — Wed, 23 Sep 2020 07:48:57 GMT

Hello Kjella,

we need all your data for the data reconciliation: your customer number, name, date of birth, moving date and old and new address by private message.

Important: Afterwards, please report back here in the post.

Best regards
Nancy

Betreff: Help in English - cancellation

Kjella — Mon, 19 Oct 2020 12:53:38 GMT

Private message has been sent now with the requested info.

Betreff: Help in English - cancellation

Thomas — Tue, 20 Oct 2020 06:30:02 GMT

Hi Kjella,

we have processed the cancellation. You will receive a confirmation within the next days

Ragards

Thomas