Unable to access bills since the move.

musically_ut — Mon, 19 Oct 2020 12:17:52 GMT

Since I moved to my new residence (November 2019), I have been unable to access my bills online. The bills stop at November 2019 and the online portal seems to indicate that my contract is no longer valid.

Confusingly, I receive the e-mails (on the same e-mail address) for new bills (and the connection works) but upon following the link in the e-mails, I see that they do not exist on the online platform.

Any hints would be greatly appreciated.

Thank you.

Re: Unable to access bills since the move.

Grit — Tue, 20 Oct 2020 05:59:27 GMT

Hello musically_ut,

maybe you have received a new customer number due to the move. Then you have to add the contract in your customer account again.

Regards

Grit

Thema "Unable to access bills since the move." in Archiv_Kabel

Unable to access bills since the move.

Re: Unable to access bills since the move.