Thema "Re: Moving from Germany" in Archiv_Kabel

Moving from Germany

Martin992 — Mon, 27 Jul 2020 02:27:00 GMT

Hello everyone. First of all, i'm hungarian and I was working in Germany for a several years. I didn't have internet connection in the flat where i lived. I spoke with a Vodafone worker, he said I can have a Vodafone home internet contract easily, because if I move in Germany, then i can continue my contract,if I leave Germany then probably the contract going to be cancelled (automatically?) btw in the Vodafone Shop they said the same. Well, unfortunately i had to leave Germany, and now I dont know what. I cant even reach the German Vodafone, because they are only available from German phone number as i know. The question is, does anyone know any phone number or email that i can use to talk with them about my contract? Any suggestions or experience? I'm really confused..

Re: Moving from Germany

Nancy — Mon, 27 Jul 2020 11:58:00 GMT

Hello Martin992,

the most important thing is that you let us know when you move. It's very easy with our moving service. There you tell us your date and your new address or that you are moving abroad. Your contract will then be terminated according to the Telecommunications Act with a notice period of 3 months. You have to send the rental equipment back to the following address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Best regards
Nancy

Re: Moving from Germany

Martin992 — Mon, 27 Jul 2020 14:25:17 GMT

To tell the truth, I already left Germany on July 02,but before the travel i sent everything back to the Vodafone. I mean router, cables etc. In the shop they said this is the correct way, they request the canceling because of the moving, and I sent these things back.

Re: Moving from Germany

Nancy — Tue, 28 Jul 2020 06:31:11 GMT

Hello Martin992,

have you cancelled your contract before and received a confirmation of this?

I'll take a look at it. Please send me your customer number, name, date of birth and your previous and new address by private message.

Afterwards, please report back here in the thread.

Best regards
Nancy

Re: Moving from Germany

Nancy — Wed, 29 Jul 2020 09:04:08 GMT

Hello Martin992,

we have now received your relocation notification and your contracts will be terminated with 3 months' notice, as we are no longer able to provide you with services at your new address. You will receive the confirmation by e-mail. We have also received your terminal device.

Do you have any further questions?

Best regards
Nancy

Re: Moving from Germany

Martin992 — Thu, 17 Sep 2020 12:32:37 GMT

Halo! I would like to know when will I know if my contract is going to be terminated or not? Maybe my english knowledge is not enough to understand everything well, and I dont want a misunderstanding.

Re: Moving from Germany

Lars — Fri, 18 Sep 2020 13:32:46 GMT

Hi Martin,

your contract ends on 25.10.2020. Then the 3 months are over.

Best regards

Lars

Re: Moving from Germany

Martin992 — Thu, 08 Oct 2020 17:03:35 GMT

Halo, okay, I understand it. Can you tell me how much debit left? Because i often get a notification i have open balances. As i know I paid every month, now I want to pay the debit, but I cant find the exact amount. Can you help me?

Re: Moving from Germany

Lars — Fri, 09 Oct 2020 13:35:56 GMT

Hi Martin,

you no longer have access to the customer portal? Currently there is a balance of 18,25 Euro.

Best regards

Lars