Thema "Re: New cable contract but there was a problem with the address." in Archiv_Kabel

New cable contract but there was a problem with the address.

apsara-ms — Tue, 06 Oct 2020 11:15:15 GMT

Hi Vodafone community.

I took a new Vodafone cable max 1000. The address on the new contract was printed wrong. I received the modem and all the hardware. But I am unable to make a technician appointment because of the wrong address. I tried to change the address. But everytime I call the hotline, I get different information. I now need a confirmation that the address is changed if not I will cancel the contract.

I do not know what to do more.

Please excuse me for using English language. My German is not very good.

Re: New cable contract but there was a problem with the address.

Anett — Tue, 06 Oct 2020 17:43:37 GMT

Hello apsara-ms,

if I understand it correctly, then you gave a different address when you ordered instead of the one where you live?

The easiest and cheapest way would be for you to cancel the order, if still possible, and sign a new contract.

Regards

Anett

Re: New cable contract but there was a problem with the address.

apsara-ms — Tue, 06 Oct 2020 18:05:14 GMT

It was a simple typo error. Instead of 14, they typed 1. I thought before I get my hardware, I can get it corrected. But now I have gone to the Vodafone shop nearly 10 times just for this. Once I managed to initiate the change, it takes 72 hours for the changes to reflect on my contract. So slow!!!

I actually thought of the cancel option, but Vodafone Passau was so optimistic that they can solve it.

But they never actually are able to.

Is there a possibility that you can check the initiated change?

Re: New cable contract but there was a problem with the address.

Anett — Tue, 06 Oct 2020 19:12:15 GMT

Hello apsara-ms,

I can check if my colleagues have initiated the change. But roughly that would be a move.

Please send me a PN with your data (name, customer number, address and date of birth).

Please get back to me as soon as the message is out.

Regards

Anett

Re: New cable contract but there was a problem with the address.

Tina — Thu, 08 Oct 2020 09:20:37 GMT

Hello apsaras-ms,

thank you for your pn. At your correct address we cannot offer you a connection. The contract has already been cancelled. Sorry.

Best regards

Tina

Re: New cable contract but there was a problem with the address.

apsara-ms — Thu, 08 Oct 2020 09:29:53 GMT

Hello Tina,

I know. I called the Vodafone hotline and they told me it has been canceled. I kind of expected it. I did not have hopes. I also got to know that the Vodafone shop gave me the wrong information about the address having a possible cable connection. Nevermind!

Thanks!

Re: New cable contract but there was a problem with the address.

Anett — Fri, 09 Oct 2020 09:02:02 GMT

Hello apsara-ms,

I am sorry that we could not help you. I'll put a lock on this one.

Regards

Anett^ask