Thema "Re: Red Internet & Phone 200 Cable termination" in Archiv_Kabel

Red Internet & Phone 200 Cable termination

English_speaker — Mon, 03 Aug 2020 09:00:11 GMT

Hi there,

I think I have applied to cancel my contract, but I'm confused as you didn't answer my question from our last conversation.

1. How much will it be charged if I terminate the contract?

2. How can I get a confirmation if my contract has been successfully canceled this year?

Thanks,

Chiu

Betreff: Red Internet & Phone 200 Cable termination

Díaz_de_Vivar — Mon, 03 Aug 2020 09:49:45 GMT

Hi @English_speaker ,

here https://forum.vodafone.de/t5/Archiv-Internet-Telefon-TV-%C3%BCber/Red-Internet-and-Phone-200-Cable-contract-termination/m-p/1956361#M311863 asked Thomas for a "private message" .

Did you send the message?

But now the old thread is closed, I think it´s the best, to wait for a "Mod" again.

Re: Red Internet & Phone 200 Cable termination

Stephan — Tue, 04 Aug 2020 06:47:09 GMT

Hi English_speaker,

you already cancelled your contract in June 2019. Your contract expires on 19 October 2020.

Regards

Stephan

Re: Red Internet & Phone 200 Cable termination

English_speaker — Tue, 04 Aug 2020 08:59:29 GMT

Hi Stephan,

thank you for your reply.

I'm afraid that you didn't answer my second question... which is how much do I need to pay for the termination?

It's amazing that your previous colleague Thomas also tried to answer all my questions, but the cost!!!

Can you please explain it clearly?

Re: Red Internet & Phone 200 Cable termination

Anett — Wed, 05 Aug 2020 15:19:26 GMT

Hello English_speaker,

You continue to pay the monthly amounts as before.

Regards

Anett

Re: Red Internet & Phone 200 Cable termination

English_speaker — Tue, 22 Sep 2020 07:55:18 GMT

HI - As mentioned, I'll have my contract end in October.

HOWEVER, my internet doesn't work today!!!!!

Can you check plz?

Re: Red Internet & Phone 200 Cable termination

Moni_GK — Thu, 24 Sep 2020 11:34:28 GMT

Hello English_speaker,

does it work again?

Greetings Moni

Re: Red Internet & Phone 200 Cable termination

English_speaker — Mon, 05 Oct 2020 10:32:27 GMT

When and where to send my router back?
And how will you make sure you received it?

Re: Red Internet & Phone 200 Cable termination

Anett — Tue, 06 Oct 2020 13:04:27 GMT

Hello English_speaker,

the device must be sent to the following address:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

The device can be assigned the MAC address.

Regards

Anett

Re: Red Internet & Phone 200 Cable termination

English_speaker — Wed, 07 Oct 2020 05:31:33 GMT

Thank you Anett for your answer.

When is the last day I have to send the device?

How can I be sure that if you won't charge me anymore?

Can you send a termination/ confirmation mail, please?

Thank you in advance.

Re: Red Internet & Phone 200 Cable termination

Tina — Thu, 08 Oct 2020 13:41:59 GMT

Hello English_speaker,

I have sent you the confirmation of cancellation to the e-mail address on file.

The hardware should be with us no later than 14 days after the end of the contract.

Best regards

Tina