Thema "Re: Bad Connection (Berlin)" in Archiv_Kabel

Bad Connection (Berlin)

aytas — Fri, 25 Sep 2020 14:18:45 GMT

Hey there, I am having a terrible connection speed with my Kabel product, I can not use it for the last 3 days.

I've seen some disturbances of service in area Berlin, however the problems should've been resolved by now. Can anyone help me?

thanks

Martin59 — Mon, 28 Sep 2020 08:26:39 GMT

Hello aytas,

which tariff did you book and which cable router do you use?

What speeds can you reach via LAN cable?

Does the disruption occur all day long or only at certain times?

Best regards, Martin

aytas — Tue, 06 Oct 2020 10:03:48 GMT

Hey Martin,

Thanks for your message.

It looks like I am being throttled.

Normally I have a 10mbit connection and I never had any problems before. It has been 2 weeks now.

My modem model is : CH6640E

My customer number is : ***

Thanks a lot for the help. I need this to work urgently since I am working from home.

@aytas removed customer number, no private data in an official post please

Manu — Tue, 06 Oct 2020 10:05:06 GMT

Hi aytas,

I could have a look at your router and everything is ok. Wich speedresults do you get by testing via ethernet?

Best Regards, Manu

aytas — Tue, 06 Oct 2020 16:22:24 GMT

Yes, it's normalized today.

11mbit download

12mbit upload (weird)

Thanks for the help. Should've been faster for these prices tho.

Regards

Martin59 — Wed, 07 Oct 2020 19:24:44 GMT

Hello aytas,

thank you very much for the feedback. Since you have already marked the solution here. Let's close the article with this.

Best regards and stay healthy, Martin