Thema "Re: Early Kabel-Internet cancellation" in Archiv_Kabel

Early Kabel-Internet cancellation

Phi27 — Mon, 21 Sep 2020 08:41:29 GMT

Hi,

I would like to know how to proceed in order to cancel my current Kabel-Internet contract (Red Internet & Phone Young 100 Cable), since in October I am moving to a new apartment that already has internet service included. I am aware that my contract ends in December 2021 but due to unexpected circumstances I have to move out at short notice and I cannot keep the internet service for the whole period.

Thank you!

Re: Early Kabel-Internet cancellation

Lars — Tue, 22 Sep 2020 18:57:22 GMT

Hi Phi27,

what exactly does it mean that Internet is already included in the new apartment? Will the connection in the new apartment also run over us?

Best regards

Lars

Re: Early Kabel-Internet cancellation

Phi27 — Thu, 24 Sep 2020 07:11:44 GMT

Hi Lars,

Thank you for your reply.

The new apartment already has Vodafone internet service installed and running.

That is why unfortunately I cannot just move my current service and products to the new place. Am I clear?

All the best

Re: Early Kabel-Internet cancellation

Lars — Thu, 24 Sep 2020 16:50:03 GMT

Hi,

ok I understood 😉

In this case, it is possible to terminate the contract as a gesture of goodwill with a period of 3 months from the date of the move. So that I can check it more exactly, please send me the following data by private message:

- Customer number

- Name

- Date of birth

- current address

- Relocation date

- new address

- Contract partner at the new address.

Write a short note here in the thread when you have sent the PM.

Best regards

Lars

Re: Early Kabel-Internet cancellation

Phi27 — Sun, 04 Oct 2020 10:14:33 GMT

PM sent. Thank you!

Re: Early Kabel-Internet cancellation

Tina — Tue, 06 Oct 2020 07:00:36 GMT

Hello Phi27,

thanks for your pn.

We will cancel your contract with a notice period of 3 months (starting with your moving day). I have taken care of it. You will receive the confirmation of cancellation separately.

Best regards

Tina