Thema "Re: Internet doesnt work, no english customer service options" in Archiv_Kabel

Internet doesnt work, no english customer service options

Vimal — Wed, 23 Sep 2020 13:17:59 GMT

Hello, my internet doesnt work anymore since 4-5 days now. Takes a router restart each time it disconnects. there is no English customer service options, I am unable to get past the initial voice line.

Please help or I initiate cancellation of the contract due to non-serviceability.

Betreff: Internet doesnt work, no english customer service options

Vimal — Thu, 24 Sep 2020 07:05:17 GMT

No reply here?

Betreff: Internet doesnt work, no english customer service options

MasterScorpion — Thu, 24 Sep 2020 08:16:03 GMT

Here is no 24/7 Support.

You have just to wait.

Re: Internet doesnt work, no english customer service options

Moni_GK — Fri, 25 Sep 2020 06:34:57 GMT

Hello Vimal,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Best regards

Moni

Betreff: Internet doesnt work, no english customer service options

pRo-Marco — Tue, 29 Sep 2020 11:41:33 GMT

Hi Vimal,

the modem is online and the values are good. I only see the restarts you did. There are no issues with the connection. Please prove your network.

Kind regards

Marco

Betreff: Internet doesnt work, no english customer service options

Vimal — Tue, 29 Sep 2020 12:18:13 GMT

Hello, what do you suggest I should do when internet suddenly stops working after 2-3 hours?

Betreff: Internet doesnt work, no english customer service options

pRo-Marco — Wed, 30 Sep 2020 09:51:04 GMT

Hi Vimal,

if you want, we can replace the modem for free.

Kind regards

Marco