Thema "Re: Bad Internet Connection" in Archiv_Kabel

Bad Internet Connection

somu — Mon, 21 Sep 2020 19:16:08 GMT

I have renewed my contract a week ago and since the day I am having tremendous problem in my connection. Wifi got too much slower, connection was lost many times. Even I have restarted the modem multiple times but its not helping me out.. Let me know solution for this

Thanks and regards

Somu

Re: Bad Internet Connection

Moni_GK — Thu, 24 Sep 2020 09:49:15 GMT

Hello somu,

what speed can you reach via LAN and WLAN?

How often does the router restart?

Greetings Moni

Re: Bad Internet Connection

somu — Thu, 24 Sep 2020 19:41:51 GMT

Hello Moni,

Thank you for your message.

I have a connection of 100 MBps. My computer can catch/reach upto 500 Mbps and phones too.

I switch off the modem once infew days if I am out for more that 2 days. Rest time its always on. But we are receiving really poor connectivity since last week. I am really not happy with the internet performance.

Hoping for your support in this case.

Thanks and regards

SOMU

Re: Bad Internet Connection

Moni_GK — Fri, 25 Sep 2020 13:27:26 GMT

Hello somu,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Best regards

Moni

Re: Bad Internet Connection

ERFD — Tue, 29 Sep 2020 10:22:30 GMT

Hello somu,

permanent failures are not visible at the connection. Can you please describe the problem in more detail? How exactly does the problem manifest itself, is it possible to access the modem in case of a failure and does the LED on the modem change in case of a failure?

Best regards Fred