Thema "Re: Temporarily Leaving Germany" in Archiv_Kabel

Temporarily Leaving Germany

qurb — Mon, 21 Sep 2020 09:35:37 GMT

Dear Vodafone team,

I am leaving Germany temporarily for 5.5 months and will return back. However, I am registered in the Germany and also will not leave the appartment.

As, I will not be using the internet for 5.5 months. Therefore, can I cancel/terminate the internet service temporarily for 5 months. I do not want to pay the internet fees, while I am not using it.

Hoping to get a positive response from your side. Thank you and kind regards

Re: Temporarily Leaving Germany

Grit — Wed, 23 Sep 2020 06:35:35 GMT

Hello qurb

there is unfortunately no possibility to pause or temporarily suspend the contract Also a pause of the payment is not possible, sorry.

Regards

Grit

Re: Temporarily Leaving Germany

strg-alt — Wed, 23 Sep 2020 06:56:14 GMT

Maybe change of the tariff and cancelling of options would be a chance to make it more economic.

Re: Temporarily Leaving Germany

qurb — Wed, 23 Sep 2020 07:52:02 GMT

Hello Frau Grit, I have 3 questions:

1. Kindly, inform me the contract cancellation process prematurely, i.e. how much more money i need to pay etc to terminate the contract.

I have to chose internet and phone 50 cable for 29.99 euro or internet and phone 100 for 34.99 euros, after 1 year of the contract.

2. Can I chose more economical package or not?

3. If not, then I prefer to chose internet and phone 50 cable. Therefore, I have a question that my contrcat will be valid for 2 years or 1 year will be further extended.

Thank you and kind regards

Re: Temporarily Leaving Germany

Nancy — Thu, 24 Sep 2020 09:58:35 GMT

Hello qurb,

you can only terminate your contract early if we can no longer provide for you and you move abroad. Otherwise you can only terminate your contract at the end of the term.

You can change to a lower tariff from 02.11.2020, as it is also stated in your order confirmation.

Best regards

Nancy