Thema "Re: Customer portal activation code? (English)" in Archiv_Kabel

Customer portal activation code? (English)

mikran — Tue, 15 Sep 2020 15:39:10 GMT

Hey,

We have a problem getting activation code for the customer portal.

I'm renting an apartment and the cable contract is on landlords name. Presumably the problem here is that post can not be delivered to the address as the residents name is different.

Re: Customer portal activation code? (English)

Lars — Thu, 17 Sep 2020 09:36:54 GMT

Hi mikran,

do I understand it correctly, the contract is with the landlord and he is our contractual partner? Then only he can activate the account.

Best regards

Lars

Re: Customer portal activation code? (English)

mikran — Thu, 17 Sep 2020 13:53:50 GMT

Hi Lars,

Yes that is correct but my landlord can not get the activation code.
I assume this was sent by post and post can not be delivered to the address as the name on mailbox is different. How can he get the code?

Re: Customer portal activation code? (English)

Nancy — Mon, 21 Sep 2020 07:12:46 GMT

Hello mikran,

Your landlord has to register himself and request this code. He can also have it sent to him by e-mail.

Best regards

Nancy

Re: Customer portal activation code? (English)

mikran — Mon, 21 Sep 2020 12:45:04 GMT

Hey Nancy,

Can you tell exactly what he should do. We're not able to get these form working.

New account registration does not work.

>Du hast Deinen Online-Registrierungscode in dem Brief mit den Zugangsdaten bekommen.

We do not have such code. We have "Kundennummer" and "Vertragsnummer".

The form at address https://www.vodafone.de/meinvodafone/account/aktivierungscode/kundennummer gives error

>Das ist keine gültige Kundennummer. Überprüfe bitte Deine Eingabe.

So I'd like to know what are the steps that my landlord should follow to get his account created.

Re: Customer portal activation code? (English)

Nancy — Wed, 23 Sep 2020 09:20:26 GMT

Hello mikran,

he simply contacts customer service or opens his own thread. Then he can simply have an activation code sent to him.

Best regards

Nancy