Thema "Re: Contract cancellation of the previous internet provider" in Archiv_Kabel

Contract cancellation of the previous internet provider

Ricardo26 — Tue, 11 Aug 2020 13:56:29 GMT

Hi,

I have made an Internet cable contract with Vodafone and I was told while doing the contract that Vodafone would take care of canceling my existing contract with 1&1 and that I would not need to pay my remaining time with 1&1 but so far nothing happened.

After contacting the customer service yesterday about the situation, I was told that I would receive a form via e-mail that I would need to fill in order to cancel the 1&1 contract but I haven't received anything until now.

Any help would be appreciated.

Re: Contract cancellation of the previous internet provider

Stephan — Tue, 11 Aug 2020 20:04:02 GMT

Hi Ricardo26,

welcome here in our Community.

We can have a look on that. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Contract cancellation of the previous internet provider

reneromann — Tue, 11 Aug 2020 22:24:30 GMT

Please note that Vodafone can only take care of cancelling your old contract if the following conditions are met:

a) you're taking your old telephone number with you to the new contract ("Portierung")

-and-

b) your cancellation request is is still within tim before the notice period of your old contract ends; usually it is said that you should give another 4..6 weeks before the end of your notice period which may up to 3 months to the end of your old contract

Re: Contract cancellation of the previous internet provider

Ricardo26 — Wed, 12 Aug 2020 08:29:50 GMT

@Stephan I have sent you a private message, thanks for the help.

Re: Contract cancellation of the previous internet provider

Stephan — Wed, 12 Aug 2020 15:01:55 GMT

Hi Ricardo26,

thanks for the pm.

The form for the termination of the old provider was sent to you on the 10th.

Unfortunately the e-mail address is not yet verified. Therefore the form comes with the letter post.

Regards

Stephan

Re: Contract cancellation of the previous internet provider

Ricardo26 — Wed, 12 Aug 2020 16:18:06 GMT

@Stephan Can you confirm if I will not have to pay anything to 1 & 1 due to the cancelation like I was told during my contract sign up call with Vodafone?

Otherwise I will have to cancel my contract with Vodafone (I have 14 days to cancel it without any special reason), since I don't want to pay two services at the same time.

I have confirmed my e-mail address, in the MeinVodafone page it shows that the mail is confirmed.

Re: Contract cancellation of the previous internet provider

Stephan — Wed, 12 Aug 2020 17:58:06 GMT

Hi Ricardo26,

you got a credit note at the beginning of the contract. So there won't be deductions for the next months.

Meanwhile you can send back the form for the provider change.

Regards

Stephan

Re: Contract cancellation of the previous internet provider

reneromann — Wed, 12 Aug 2020 20:55:44 GMT

@Ricardo26 schrieb:

@Stephan Can you confirm if I will not have to pay anything to 1 & 1 due to the cancelation like I was told during my contract sign up call with Vodafone?

You got that wrong:

You still have to pay your monthly invoices to 1&1 until your cancellation gets effective. Vodafone cannot influence any kind of invoices that 1&1 generates and that they charge you on base of your old contract with 1&1.

Instead, Vodafone will not charge you any fees for that time - thus you only have to pay to 1&1 until the contract ends and Vodafone will start charging you from that day on. This means you won't have to pay for two contracts at the same time.

Re: Contract cancellation of the previous internet provider

Ricardo26 — Mon, 17 Aug 2020 20:08:58 GMT

Ok, as long as I only have to pay one contract that's good enough but I still haven't received the provider change form.

@Stephan Can you send it via e-mail instead, or send it via mail again, it doesn't seem normal that it takes so long to receive it.

Re: Contract cancellation of the previous internet provider

Stephan — Tue, 18 Aug 2020 08:28:30 GMT

Hi Ricardo26,

please enter again you e-mail-address in your customer portal. After that you get a message to verify this address.

Please do so an reply here again.

Regards

Stephan

Re: Contract cancellation of the previous internet provider

Ricardo26 — Tue, 18 Aug 2020 10:05:24 GMT

@Stephan I have done what you asked let me know if you need anything else.

Re: Contract cancellation of the previous internet provider

Stephan — Wed, 19 Aug 2020 05:16:42 GMT

Hi Ricardo26,

sorry for the late response. I sent the form yesterday via e-mail.

Regards

Stephan

Re: Contract cancellation of the previous internet provider

Ricardo26 — Sat, 12 Sep 2020 14:03:17 GMT

Hi @Stephan ,

I was billed 19.49 € by Vodafone this month and also billed by 1 & 1. I was told that Vodafone would not charge me any fees until the contract with 1 & 1 was finished.

Can you explain me why that is happening?

Best regards,

Ricardo Silva

Re: Contract cancellation of the previous internet provider

reneromann — Sat, 12 Sep 2020 14:36:50 GMT

@Ricardo26

Have you already replied with the form for taking your phone number ("Portierungsformular")? In case you did this in the last few days, it might be that it was not processed yet at the time when the invoice was created.

As far as I know, this has to be done by regular mail as Vodafone needs your written signature underneath that form in order to request both the transfer of the old phone number as well as the cancellation of the 1&1 contract.

And the question is also how long your 1&1 contract is still running - I know that there is a limit to the time that no deductions will happen. But this only applies if the old contract will be running for more than 12 (or 6) months from now on...

Re: Contract cancellation of the previous internet provider

Ricardo26 — Sun, 13 Sep 2020 13:56:53 GMT

I sent the form back to Vodafone and they seem to have called the 1&1 contract, the termination date is set to September 26, 2021.

Re: Contract cancellation of the previous internet provider

reneromann — Sun, 13 Sep 2020 14:33:13 GMT

Depending on the time when the letter was received, it may have been that the invoice was created before. Usually you'll then get a credit note on the next invoice.

Re: Contract cancellation of the previous internet provider

Thomas — Mon, 14 Sep 2020 12:15:54 GMT

Hi Ricardo26,

as already explained, the change of provider was not yet complete for invoicing. Now, however, all of them have been completed and the connection will not be charged for the time being.

Regards

Thomas