Thema "Re: Contract start date" in Archiv_Kabel

Contract start date

mshsutov — Mon, 07 Sep 2020 14:32:22 GMT

Hi, there. My internet contract 'Red Internet & Phone 250 Cable' should have become active since today. But apparently, my router cannot connect to Vodafone service. When can I get an internet connection?

There is no start date on the client portal: Die Anzeige Deiner Vertragslaufzeit ist aus technischen Gründen leider nicht möglich. Weitere Infos findest Du in Deinen Vertragsunterlagen

My paper contract doesn't provide any information either. However, Vodafone already cancelled my contract with an old provider since yesterday.

Re: Contract start date

Tina — Tue, 08 Sep 2020 06:06:07 GMT

Good morning mshsutov,

welcome to our community. First please tell me in which state/ city you live.

Best regards

Tina

Re: Contract start date

mshsutov — Tue, 08 Sep 2020 07:20:34 GMT

Berlin, Germany

Re: Contract start date

mshsutov — Tue, 08 Sep 2020 08:54:56 GMT

Kunden-Nr ***

Re: Contract start date

Tina — Tue, 08 Sep 2020 08:25:38 GMT

Hello mshsutov,

thank you. Send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Re: Contract start date

mshsutov — Tue, 08 Sep 2020 08:30:53 GMT

I sent my personal data in DM

Re: Contract start date

Tina — Tue, 08 Sep 2020 09:51:06 GMT

Hello mshsutov,

did you connect the cable router correctly? Also at the right junction box? Is at least one LED on the router lit?

Best regards

Tina

Re: Contract start date

mshsutov — Tue, 08 Sep 2020 10:02:13 GMT

did you connect the cable router correctly? Also at the right junction box?

I suppose so. It used to work with the same setup a couple years ago with another Vodafone router.

 Is at least one LED on the router lit?

Internet LED is blinking red

Re: Contract start date

Tina — Tue, 08 Sep 2020 11:11:33 GMT

Hello mshsutov,

thank you for your answer. i'll get a technician to install it. Will you send me your current phone number in a pn? The technician will contact you to arrange an appointment.

Best regards

Tina

Re: Contract start date

mshsutov — Tue, 08 Sep 2020 11:37:11 GMT

Ok, thank you.

Could you clarify why Vodafone didn't cancel my old contract with another provider? Did you get this request from Check24?

Re: Contract start date

mshsutov — Tue, 08 Sep 2020 11:43:24 GMT

I sent mail with this form

Re: Contract start date

mshsutov — Wed, 09 Sep 2020 12:29:10 GMT

FWIW. Today I got an email with this information:

Da Ihr Anschluss nun aktiv ist, leiten wir Ihre Kündigung an Ihren alten Anbieter weiter. Außerdem beauftragen
wir ihn, Ihre Rufnummern zu übertragen. Sie bekommen den Termin des Wechsels in ca. 3 Wochen von uns.
Dann können Sie bisherigen Rufnummern auf Ihrem neuen Anschluss nutzen

This should have happened by 08.09.20. Now my old contract with Telekom has been prolonged for a year. The next possible termination date is `Eingang der Kündigung spätestens am 06.08.2021`. Is it possible to suspend the current contract with Vodafone till this date?

Re: Contract start date

Tina — Wed, 09 Sep 2020 14:21:37 GMT

Hello mshsutov,

we can only send the order to your old provider once the connection has been installed. This was communicated to you by letter dated 20th of august 2020. If your old contract still runs for a few months, we can waive the basic fees for you within the framework of the "Wechselprämie" (change premium).

Best regards

Tina

Re: Contract start date

mshsutov — Wed, 09 Sep 2020 14:37:36 GMT

we can only send the order to your old provider once the connection has been installed.
This was communicated to you by letter dated 20th of august 2020.

What does it mean? I installed the router a long time ago. My internet connection still doesn't work.
What is the point of canceling my old contract with Vodafone help if it's going to do so after my old contract has been prolonged?

we can waive the basic fees for you within the framework of the "Wechselprämie" (change premium).

My old contract has been prolonged for one year. What should I do to suspend the Vodafone contract for that time? Any instructions are appreciated.

Re: Contract start date

mshsutov — Thu, 10 Sep 2020 14:00:19 GMT

any hints about the question above?

Re: Contract start date

Nancy — Fri, 11 Sep 2020 06:39:55 GMT

Hello mshsutov,

we have therefore commissioned a technician to look at your connection and install it. We will cancel the contract with your current provider and your phone number will be switched to us. Your old provider will inform us of the date.

You will receive the switching premium from us for this time, so that you do not have to pay two contracts at the same time. You can already use our connection after the technician has been there and is looking at everything again.

Best regards
Nancy

Re: Contract start date

mshsutov — Fri, 11 Sep 2020 10:15:45 GMT

Great, I will keep posting the progress here. Thank you!

Re: Contract start date

Nancy — Sat, 12 Sep 2020 11:58:47 GMT

Hello mshsutov,

then keep me up to date.

Best regards

Nancy