Thema "Re: Question regarding contract extension" in Archiv_Kabel

Question regarding contract extension

annkintel — Wed, 12 Aug 2020 14:25:02 GMT

Hi,

I took the vodafone cabel connection in dec 2018. Initial period was 2 years and currently I am paying 30 euros per month for Red Internet and phone 50 cable plan.

My question are around what would happen after the 2 years end.

a) Will the contract renew automatically? My assumption is Yes, it will renew automatically.

b) If the contract will renew automatically, then for what period?

c) If the contract will renew automatically, then how much I would pay?

d) I want to cancel my current contract and apply for a new contract at the same place. Is it possible? If yes, will I still need to return the router?

Thanks for looking into it.

Re: Question regarding contract extension

Tina — Thu, 13 Aug 2020 06:23:00 GMT

Hello, Annkintel,

you're right. Your contract is automatically renewed for 12 months. The regular price should be 29,99 € per month.

If you already have a contract, you should consider a tariff change. Shall I see what I can offer you?

Best regards

Tina

Re: Question regarding contract extension

annkintel — Thu, 13 Aug 2020 15:23:04 GMT

Hi, what's the offer?

Re: Question regarding contract extension

Tina — Fri, 14 Aug 2020 10:15:46 GMT

Hello annkintel,

I take a look. Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Question regarding contract extension

annkintel — Fri, 14 Aug 2020 10:24:58 GMT

@Tina sent a message. Please do not make any changes to my contract right now. Details sent are just to know possible offers.

Thanks,

Re: Question regarding contract extension

Thomas — Sat, 15 Aug 2020 11:46:21 GMT

Hi annkintel,

do you already have an idea which bandwidth it should be and what the maximum costs should be?

Regards

Thomas

Re: Question regarding contract extension

annkintel — Thu, 20 Aug 2020 07:49:00 GMT

@Thomas the maximum cost should be 29.99 Euros per month.

Re: Question regarding contract extension

Thomas — Thu, 20 Aug 2020 11:59:04 GMT

Hi annkintel,

correctly the tariff costs 29,99 Euro per month.

Regards

Thomas

Re: Question regarding contract extension

annkintel — Thu, 20 Aug 2020 12:07:43 GMT

@Thomas i know and i get 50 Mbps down/5 Mbps up speed. Do you have a better offer within 29,99 euros per month?

If not, I would explore other internet providers.

Re: Question regarding contract extension

Thomas — Thu, 20 Aug 2020 13:11:16 GMT

Hallo annkintel,

this is already the cheapest tariff we offer.

Regards

Thomas

Re: Question regarding contract extension

annkintel — Thu, 20 Aug 2020 13:58:24 GMT

@Thomas ok, so if I do not take any action then my contract will be renewed for one year, that means I will continue to pay 29,99 EUR per month for next one year. Correct?

Re: Question regarding contract extension

Thomas — Thu, 20 Aug 2020 15:00:20 GMT

Hi annkintel,

yes that's right.

Regards

Thomas

Re: Question regarding contract extension

annkintel — Sat, 05 Sep 2020 14:16:04 GMT

@Thomas I see that a new contract is available at 19,99 euros per month for 50mbps/5mbps speed. However If I simply renew my existing contract I would have to pay 29,99 euros per month.

How can I choose the new contract? Should I cancel the existing one? And then ask for new contract at same address for same name?

Re: Question regarding contract extension

Tina — Mon, 07 Sep 2020 08:14:01 GMT

Hello annkintel,

these are the prices for new customers. Just like you used to be one. the prices for existing customers apply to you.

Best regards

Tina

Re: Question regarding contract extension

annkintel — Mon, 07 Sep 2020 08:37:39 GMT

@Tina well, ok. My point is why should I stick with Vodafone if Vodafone is not giving me any additional benefit for my loyalty. Forget the benefit, it is charging 30% more for being a loyal customer as compared to being a new customer.

If Vodafone can not provide any additional benefit, then can I simply cancel my current contract becoming "non customer" for you? I return the router and all. Then re apply as a "new customer"?

Re: Question regarding contract extension

strg-alt — Mon, 07 Sep 2020 09:13:50 GMT

"New customer" conditions apply only if you haven't had any internet contract with Vodafone for at least 6 months. So cancelling and applying immediately for new contract does not count as "new customer".

If you want to cancel, you have consider the cancellation term of something like 3 months (I am not sure about the exact term).