Thema "Betreff: Downgrade: Red Internet & Phone Business 500 Cable" in Archiv_Kabel

Downgrade: Red Internet & Phone Business 500 Cable

Shalin — Sun, 26 Jul 2020 10:48:16 GMT

Dear Vodafone Executive,

I would request you to downgrade my " Red Internet and Phone Business 500 Cable" to

"Red Internet and Phone Business 100 Cable".

Would be willing to share my customer number in the Private Message.

Warm Regards,
Shalin James

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Pretzschi95 — Sun, 26 Jul 2020 12:31:18 GMT

Dear Shalin James,

You mean the Red Business Internet & Phone 200 Cable, there is no Red Business Internet & Phone 100 Cable or no more. But it should still be possible to restart your contract for 24 months

@Lars and @Tina can either of you help?

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Shalin — Sun, 26 Jul 2020 12:43:02 GMT

@Pretzschi95

Thank you for your reply.

Sorry for the wrong information.

I am presently having Red Internet & Phone 500 Cable from which I would like to downgrade to Red Internet & Phone 100 Cable.

Warm regards,

Shalin James

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Pretzschi95 — Sun, 26 Jul 2020 12:52:50 GMT

@Shalin I already understand what and how you mean it. However, the lowest tariff that can be booked in the business area is the Red Business Internet & Phone 200 Cable. So you can only downgrade from 500 Mbit/s to 200 Mbit/s and this extends your contract by another 24 months.

Check here yourself what tariffs there are Red Business Internet & Phone Cable

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Shalin — Sun, 26 Jul 2020 13:22:52 GMT

Thanks for the information.

May I know how much will it be per month.

Also is there a plan Red Internet & Phone 50 Cable?

Coz I want to reduce my monthly charges..

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Torsten — Sun, 26 Jul 2020 13:29:29 GMT

The lowest tariff in the business portfolio is only the Red Internet & Phone 200 Cable.
The tariffs 50 and 100 you mentioned are only available for private customers.

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Shalin — Sun, 26 Jul 2020 13:35:26 GMT

@Torsten

I beg your pardon for your confusion caused.

I am not a business customer.

I am an individual private customer and presently I have Red Internet & Phone 500 Cable in my house.

So I assume if there is Red Internet & Phone 50 Cable I would like to downgrade my internet plan to that if the tariff is lower than my present one.

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Torsten — Sun, 26 Jul 2020 13:41:15 GMT

If you actually do NOT have a business tariff but a private customer tariff, a downgrade is possible at the end of the minimum contract term. Alternatively, if the tariff provides, a downgrade for the last 12 contract months is also possible after 12 months.
You can see which option applies to you in your order confirmation.

However, the Red Internet & Phone Business 500 Cable tariff is a business tariff. You can also book it as a private customer if you e.g. a publicly accessible IPv4 address is required.

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Shalin — Sun, 26 Jul 2020 13:54:49 GMT

Yeah that is correct I am not a business customer. And the plan I mentioned initially was wrong My original plan is " Red Internet and Phone 500 Cable ". And part two, the contract came with the option that I can change after 12 months. I hope I could downgrade to the plan which is economical for me.

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Torsten — Sun, 26 Jul 2020 13:59:31 GMT

Then you can be changed via customer service or a mod here.

Betreff: Downgrade: Red Internet & Phone Business 500 Cable

Shalin — Sun, 26 Jul 2020 14:18:04 GMT

@Torsten thank you for giving me the clarity.

I hope to get the assistance from one of the Vodafone Moderators to help me out with this request.

Re: Downgrade: Red Internet & Phone Business 500 Cable

Lars — Sun, 26 Jul 2020 16:57:38 GMT

Hi, Shalin,

here I am again

Which tariff would you like to have?

- Red Internet & Phone 200 Cable at 39,99 Euro

- Red Internet & Phone 100 Cable at 34,99 Euro

- Red Internet & Phone 50 Cable at 29.99 euros.

The change is too immediate, as the first 12 months have expired. As of the changeover, the term is 12 months.

Just tell me which tariff I should prepare for you.

Best regards

Lars

Re: Downgrade: Red Internet & Phone Business 500 Cable

Shalin — Sun, 26 Jul 2020 20:09:19 GMT

@Lars

So nice to meet you here too.. : smileyhappy:
I would like to downgrade to

- Red Internet and Phone 50 Cable at 29.99 euros.

Fits perfectly to my budget. : thumbup:

Re: Downgrade: Red Internet & Phone Business 500 Cable

Lars — Mon, 27 Jul 2020 12:32:02 GMT

Hi Shalin,

all right, I arranged the switch. You will also receive written confirmation by e-mail. Do you have any further questions?

Best regards

Lars

Re: Downgrade: Red Internet & Phone Business 500 Cable

Shalin — Mon, 27 Jul 2020 13:15:24 GMT

Thank you for your help on changing my Internet plan.

Re: Downgrade: Red Internet & Phone Business 500 Cable

Lars — Mon, 27 Jul 2020 14:59:09 GMT

Hi,

you're welcome. Then I'll close the door here

Best regards

Lars