Thema "Re: Moving address" in Archiv_Kabel

Moving address

alekstheod — Thu, 20 Aug 2020 14:38:04 GMT

Hello,

I am a kabel customer and I am going to move to a different address (Munich to Munich again).
I tried my modem on the new address but there seems to be no connection. My new address is a new building so maybe I need an appointment with the technician to establish the connection? Can someone support me here?

Re: Moving address

Stephan — Fri, 21 Aug 2020 11:14:16 GMT

Hi alekstheod,

have you reported a move yet?

If not, please have a lokk in this thread. There you will find instructions on how to report your move.

If you need any further help, just post again here in this thread.

Regards

Stephan

Re: Moving address

alekstheod — Fri, 21 Aug 2020 12:15:37 GMT

Hi Stephan,

Unfortunately I don't have any kabel contract linked to my vodafone account. In order to link it I would need an activation code which most probably I lost. Is there a different way to infor of my relocation?

Best,
Alex

Re: Moving address

alekstheod — Fri, 21 Aug 2020 13:08:23 GMT

I managed to get the activation code to my email and I linked the contract to my account. However now I can't see this contract in the given form. It says there is not contract in your inventory. What else shall I do?

Re: Moving address

Stephan — Fri, 21 Aug 2020 14:11:53 GMT

Hi alekstheod,

okay then please send me a private message with the following information:

your name

your address (old & new)

date of birth

your customer number

your moving date

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Moving address

alekstheod — Sat, 22 Aug 2020 09:37:44 GMT

I sent you a private message please take a look

Re: Moving address

Tina — Mon, 24 Aug 2020 08:01:06 GMT

Good morning,

thanks for the pn. The deposited address is a different one. Have you perhaps moved before?

Best regards

Tina

Re: Moving address

alekstheod — Tue, 25 Aug 2020 10:23:54 GMT

Hi Tina,

I moved 2 years ago from Augusting-Roesch-Str. Is this what is set in my contract?

Best Regards,

Alex

Re: Moving address

Tina — Tue, 25 Aug 2020 11:49:50 GMT

Hello alekstheod,

please send me the full address via pn.

Best regards

Tina

Re: Moving address

Tina — Tue, 25 Aug 2020 12:56:01 GMT

Hello alekstheod,

thanks for the address. At your new address no internet & phone from us is possible. You have to cancel your contract. Please use this form. How to fill it out correctly, we have explained in the article "Moving abroad - Leaving Germany".

Best regards

Tina