Thema "Re: contract Cancellation for xxx" in Archiv_Kabel

contract Cancellation for ***

Ashish — Mon, 17 Aug 2020 13:40:51 GMT

Hello Sir,

I wanted to cancel to my vodafone internet contract since I had planned to left germany on 3rd Aug so I went to vodafone store in Koblenz. respective associate asked me to send one letter to vodafone.

I had sent one letter along with my travel ticket and city deregistration copy but till now did not receive any confirmation aboout cancellation. I am waiting to send the device.

Could you please help me here.

My Customer iD : xxx

Please do needful.

Regards,

Ashish

EDIT: Please don't post personal data in public. Customer-number removed. BerndD, Mod.

Edit 2: Customer number removed from the subject line for data protection reasons.

Re: contract Cancellation for xxx

Tina — Tue, 18 Aug 2020 05:45:10 GMT

Hello Ashish,

welcome to our community. Nice to see you.

To your letter: When and where did you send it? In our post "Moving abroad - Leaving Germany" we have explained how you can cancel your contract.

Best regards

Tina

Re: contract Cancellation for xxx

Ashish — Tue, 18 Aug 2020 09:10:22 GMT

Thank you so much for the reply.

I had sent the letter on 2nd Aug to below address after discussion with Vodafone executive. Please find the uploaded photo of letter.

Vodafone Kabel Deutschland GmbH. Kundenservice 99116 Erfurt

He asked me to wait for confirmation and then send the device. Could you please cancel my contract.

edit: Anhang aus Datenschutzgründen gelöscht! Kundendaten bitte nicht öffentlich posten! andreasabaad

Re: contract Cancellation for xxx

Stephan — Wed, 19 Aug 2020 10:16:32 GMT

Hi Ashish,

as I can see all necessary documents are already here since August 4.

The first confirmation for September 2020 was sent to your address in Koblenz. With the help of your documents I was able to shorten the termination date to November 2, 2020.

Regards

Stephan

Re: contract Cancellation for xxx

Ashish — Wed, 19 Aug 2020 13:08:34 GMT

Hello Stephan

Thanks for the reply.

Could you please send me the termination letter on email.

I did not get the clarity here. Does it means as per first confirmation termination end date was in sep 2020 and now it changed to Nov 2 2020 ???

if so could you please help to terminate the contract as early as possible.

Regards,

Ashish

Re: contract Cancellation for xxx

Stephan — Thu, 20 Aug 2020 06:05:46 GMT

Hi Ashish,

please send me you e-mail-address via pm. I'll send you a copy then.

Sorry for the misunderstanding, there's a typo in my text. The first cancellation was set to September 2021, the regular end of your contract.

With your documents I could adjust that to November 2020. That's the earliest possible date.

Regards

Stephan

Re: contract Cancellation for xxx

Stephan — Fri, 21 Aug 2020 12:31:10 GMT

Hi Ashish,

you'll get a message soon, to verify your e-mail-addresse. Please do so and let me know here.

Regards

Stephan

Re: contract Cancellation for xxx

Ashish — Mon, 24 Aug 2020 11:58:49 GMT

Hello sir

I have varified the email. Can you please send me contract end letter in email

Regards

ashish

Re: contract Cancellation for xxx

Stephan — Mon, 24 Aug 2020 14:43:15 GMT

Hi Ashish,

done.

You will receive the e-mail during the day.

Regards

Stephan