Thema "Betreff: upload speed very low after moving" in Archiv_Kabel

upload speed very low after moving

ghazi — Mon, 17 Aug 2020 12:40:06 GMT

Hi,

I moved from postal code 10967 to 10245.

I have the 1000Mb package.

At 10967, i was getting close to 50mb upload all the time.

At 10245, now i am getting around 5mb.

I have tested multiple times during the day.

There is no other hardware change.

The download speeds are similar across both apartments, but still lower than my pacakge.

The best i have gotten so far is around 600mb.

Please help in fixing the upload speed issue and also how I can improve the download speed to be closer to my package.

Thanks

Re: upload speed very low after moving

pRo-Marco — Mon, 17 Aug 2020 18:48:22 GMT

Hi ghazi,

there are some values, which are not good.

I would like to hire a technician to look at it on site. If that's all right with you, I'll need a mobile number so we can make an appointment.

Is the house system accessible?

Due to current developments, we have to take certain precautions. So we need to know if there are any symptoms in your household that could be related to Covid-19. We do not want to offend you, of course, but on the other hand we do not want to endanger more people unnecessarily.

Kind regards

Marco

Betreff: upload speed very low after moving

pRo-Marco — Tue, 18 Aug 2020 12:52:38 GMT

Hi ghazi,

the technician has been assigned and is still calling you to make an appointment.

Kind regards

Marco