Thema "Re: Plan change request" in Archiv_Kabel

Plan change request

CameronB — Thu, 06 Aug 2020 18:53:46 GMT

Hi there,

I have contacted support, however was asked to post here for english support.

I am currently on the plan "Red Internet & Phone 1000 Cable (from the 2nd year € 69.99 / month)" and I see the end of the offer for € 20 / month is coming soon.

I see your latest offer for 1000 Cable is only € 49.99 / month. Please can I change to this product? If not, I would be looking to downgrade to a much cheaper plan as part of the "exchange guarantee", as € 69.99 / month is not reasonable

Many thanks,
Cameron

Re: Plan change request

Grit — Fri, 07 Aug 2020 13:01:13 GMT

Hello CameronB,

you cannot switch to the offer of 49.99 Euro for 1000 Mbit/s if you have signed up for 69.99 Euro in the second year. I'm sorry.

Regards

Grit

Re: Plan change request

CameronB — Fri, 07 Aug 2020 13:44:01 GMT

But as part of the exchange guarantee I could simply move to a lower plan, lower than €49.99 and you would lose more money from me? Why could you not just do the new offer and that would also hook me in for another year

Re: Plan change request

Anett — Mon, 10 Aug 2020 08:45:36 GMT

Hello, Cameron B,

we are sorry, but we can only offer you those offers which are possible with the exchange guarantee. You can see these offers in your order confirmation.

Regards

Anett

Re: Plan change request

CameronB — Mon, 10 Aug 2020 08:51:54 GMT

Ok, then I shall just select a plan that is cheaper than € 49.99 and Vodafone will lose out.

Another question, I had contacted the email support and received the following email, it seems to be a confirmation of order but I didn't order anything, only contacted support? Can you double check to see why this was sent:

vielen Dank für Ihren Auftrag. So geht’s weiter:

Sie bekommen bei Neubestellungen Ihre Auftragsbestätigung in 3-5 Werktagen nachdem wir Ihre Bestellung bearbeitet haben. Für Anleitungen und Hilfe-Videos rund um Ihr Gerät klicken Sie hier.
Wechseln Sie nur Ihren Tarif bekommen Sie Ihre Bestätigung kurz bevor Ihr neuer Tarif aktiv wird.

Cameron

Re: Plan change request

Anett — Mon, 10 Aug 2020 09:57:54 GMT

Hello, Cameron B,

so that I can have a look at it, I need your data (name, customer number, address and date of birth) by PN.

As soon as this is out, please contact me again here in the post.

Regards

Anett

Re: Plan change request

CameronB — Mon, 10 Aug 2020 12:05:48 GMT

Hi,

I've sent the requested information via PM

Many thanks,

Cameron

Re: Plan change request

Stephan — Mon, 10 Aug 2020 15:16:08 GMT

Hi CameronB,

you ordered a new contract in end of July. That's why you got this message.

Since you already have a contract this order won't come active.

Regards

Stephan

Re: Plan change request

CameronB — Mon, 10 Aug 2020 15:17:51 GMT

I 100% did not order a new contract, I simply contacted support. Your systems are pretty backwards then

Re: Plan change request

Stephan — Mon, 10 Aug 2020 16:24:25 GMT

Okay,

so it's even better, that the new order won't come active.

Do you still want to change to 44,99 Euro (400 MBit/s)?

Regards

Stephan

Re: Plan change request

CameronB — Sun, 16 Aug 2020 10:59:38 GMT

Hi,

Is there a list of plans to view? I do not see you offering 400mbit/s on your website so I am unsure where this option has came from

Re: Plan change request

Stephan — Sun, 16 Aug 2020 13:06:26 GMT

Hi CameronB,

as Anett already wrote, you can see your downgrade offers in your order confirmation.

There the tariff is listed with 400 MBit/s for 44,99 Euro per month.

Regards

Stephan

Re: Plan change request

CameronB — Sun, 16 Aug 2020 13:44:13 GMT

Hi,

Could you confirm what the upload speed is for both the 500 and 400mbit plans?

I have found the contract document from the start and can see Red Internet & Phone 500 is possible for €49.99. The upload speed would be the deciding factor on the plans between 400 and 500

Many thanks,

Cameron

Re: Plan change request

Stephan — Sun, 16 Aug 2020 14:36:42 GMT

Hi CameronB,

for both tariffs it's 25 MBit/s Upload.

Regards

Stephan

Re: Plan change request

CameronB — Sun, 16 Aug 2020 15:31:21 GMT

Thanks for confirming.

Because there isn't much difference in price between the 400 and 500, i'd like to go for the 500mbit plan please, for €49.99

Many thanks,

Cameron

Re: Plan change request

Stephan — Sun, 16 Aug 2020 16:39:18 GMT

Hi CameronB,

okay, then it will be 500 MBit/s for 49,99 Euro.

The change will be effective on August 21. You'll get an extra confirmation for this.

Regards

Stephan

Re: Plan change request

CameronB — Mon, 17 Aug 2020 06:52:32 GMT

Thats perfect, many thanks for your assistance

Re: Plan change request

Stephan — Tue, 18 Aug 2020 07:03:41 GMT

Hi CameronB,

you're welcome. Do you have any further questions?

Regards

Stephan