Thema "Re: Cable probems, Hired 200 Mpbs and only working 12 Mbps" in Archiv_Kabel

Cable probems, Hired 200 Mpbs and only working 12 Mbps

RodrigoSeabra — Tue, 11 Aug 2020 09:58:32 GMT

Hello.

My contract is for 200 Mbps but my test speed shows me 12 Mbps, and When I am downloading something it is not even reaching 5 Mbps.

I tryed to call but there is no option in English.

Martin59 — Tue, 11 Aug 2020 16:25:52 GMT

Hello RodrigoSeabra,

please answer once the open questions from the Link . Thus we have a first overview.

Best regards, Martin

RodrigoSeabra — Wed, 12 Aug 2020 07:01:07 GMT

Which contract do you have? Red Internet and Phone 200 Cable
Which modem / router do you use? Vodafone Kabelrouter - Arris Touchstone TG3442DE
Do you use a loaner device from us or do you have your own device ? Loaner device
What is the error ? Speed too low and packet loss
How is your terminal with the modem connected ? WLAN (WIFI)
Which browser do you usually use? Google Chrome
Which operating system do you have on your computer? Windows 10
Start and period of the disturbance Begining of June
Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
What measures were carried out by the fault hotline (available at 0800-5266625)? No english option
In which state do you live? Bavaria - City center of Bayreuth - 95444

pRo-Marco — Thu, 13 Aug 2020 08:05:31 GMT

Hi RodrigoSeabra,

please do a test with a wired connection. Do you get the same results?

Kind regards

Marco

RodrigoSeabra — Fri, 14 Aug 2020 10:53:52 GMT

Hello.

I just made the test again, it's reaching the hired connection, seams that the router is the problem, how to solve it ?

Wallace — Sat, 15 Aug 2020 12:50:21 GMT

Hi,

Can you please, via the user interface of the router, perform a factory reset.

Regards

Wallace