Thema "Betreff: Providing tracking information for the return of equipment" in Archiv_Kabel

Providing tracking information for the return of equipment

micahelscarn — Mon, 10 Aug 2020 13:29:13 GMT

I have moved out of the country and already terminated my contract. I received the confirmation along with instructions to return my equipment. I have shipped this back today, and I would like to provide Vodafone with the shipping confirmation and tracking information so that they know it is on the way back and I am not charged.

Does anyone know how I can do this?

Many thanks!

*** @micahelscarn, Thred moved from MeinVodafone, MeinKabel & E-Mail to Cable board! ***

Betreff: Providing tracking information for the return of equipment

Mav1976 — Mon, 10 Aug 2020 13:23:05 GMT

Hi @micahelscarn,

is your topic related with cable or DSL?

Betreff: Providing tracking information for the return of equipment

micahelscarn — Mon, 10 Aug 2020 13:24:48 GMT

Hi @Mav1976 - this is related to cable internet.

Re: Providing tracking information for the return of equipment

Stephan — Mon, 10 Aug 2020 15:40:37 GMT

Hi micahelscarn,

please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Providing tracking information for the return of equipment

micahelscarn — Mon, 10 Aug 2020 19:20:09 GMT

Hi Stephen,

Confirming I've sent a PM.

Thanks very much for the help!

Re: Providing tracking information for the return of equipment

Stephan — Tue, 11 Aug 2020 12:25:02 GMT

Hi micahelscarn,

I'm afraid there's something missing. I need all the information I asked for.

Just get back to me in a few days. We will be able to confirm receipt of the equipment.

Regards

Stephan

Re: Providing tracking information for the return of equipment

micahelscarn — Tue, 11 Aug 2020 12:46:50 GMT

Hi Stephan,

Sorry if I've missed something, but could you tell me which piece that you are missing? I supplied all of the requested information.

In the confirmation of termination that I received, it stated that I would be charged for the equipment if not received within 14 days. Although I shipped it in time, I am not sure if it will be received in time, so I just wanted to note the tracking information on my account to ensure that I would not be charged.

Re: Providing tracking information for the return of equipment

Stephan — Tue, 11 Aug 2020 13:55:27 GMT

Hi micahelscarn,

I still need the DOB.

Regards

Stephan

Re: Providing tracking information for the return of equipment

micahelscarn — Tue, 11 Aug 2020 13:59:43 GMT

PM sent. Sorry about that!

Re: Providing tracking information for the return of equipment

Stephan — Tue, 11 Aug 2020 15:16:57 GMT

Hi micahelscarn,

thanks for that.

Unfortunately all tracking information is in dutch. But what I can read out of it is that the package is headed our way.

Looks like it's still conveniently within the deadline. Please check back here on Monday. By then the parcel will have arrived and registered.

Regards

Stephan